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Troubleshooting
Having troubles? Find a solution here.
How to clear Local Storage
It's not usual, but if you need, here it's how you can clean your Local storage: Click on the 'Drag settings' button on the top right of your screen. Click on "Having a problem? Click here to reset cached data". You will be redirected to the Google authentication page. Choose an account to login again. That's is! Try Drag again and everything should be working fine.
Some readers
Drag doesn't load or is broken
It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps: Type chrome://extensions/ on your browser, find Drag Chrome Extension and click on remove In your Gmail menu, select Account, then go to Security Find the section Third-party apps with accou
Some readers
Authorization Error: Error 400: admin_policy_enforced fix
Having the following message when trying to install Drag? No problem. All you need to do is to add Drag in your list of trusted apps. Click here to control which third-party and internal apps can access your G Suite data.
Few readers
Why do I get "You cannot move emails that are not your own away from this shared board"?
If the following message appears on the bottom left of your screen: This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes. What does it mean? Let's say you have a shared inbox "Support", receiving the emails sent to support@yourcompany.com. If
Few readers
Why do I get "You cannot apply labels on emails that are not your own"?
If the following message appears on the bottom left of your screen: This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy. What should I do if I want my team to visualize the same label as me? It's very easy to solv
Few readers
Why emails are not loading into my Google Groups board?
If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following: Do I have any rules to auto-archive emails sent to this Google Group? You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.
Few readers
I have installed Drag Chrome Extension and nothing changed in my Gmail
When you install Drag and open your Gmail, our extension should trigger automatically. The Drag view should load into your Gmail as soon as you give Drag the permissions to access your account and authenticate your account in a popup like the one below: . They will always load on the top of the first column. If you see that new emails are not loading automatically and in real time, try the following: 1. Hit the Drag refresh button The Drag refresh button will refresh the entire board and load any emails that are eventually pending.
Some readers
Does Drag conflict with other Extensions?
Some Gmail Settings or Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches. Conflicting Gmail Settings Some Gmail settings may also cause conflicts with our interface. Below are the known settings: Multiple Inboxes, Right-side Chat To disable these settings, do the following steps: Click on the Gmail cog button Click on "See all settings" 