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Troubleshooting
Having troubles? Find a solution here.
I have installed Drag Chrome Extension and nothing changed in my Gmail
When you install Drag and open your Gmail, our extension should trigger automatically. The Drag view should load into your Gmail as soon as you give Drag the permissions to access your account and authenticate your account in a popup like the one below: . They will always load on the top of the first column. If you see that new emails are not loading automatically and in real time, try the following: 1. Hit the Drag refresh button The Drag refresh button will refresh the entire board and load any emails that are eventually pending.
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Does Drag conflict with other Extensions?
Some extensions that also modify Gmail, like Drag does, can conflict with our extension and interfere in some aspects of our user interface. Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag. Adblocker Boomerang Cirrus insights Followup cc Kiwi Salesflare Streak Unroll me Yesware If suspect any other extension, not in this list, can be causing a conflict wit
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I can't drag all selected emails at the same time
Today you can only select and drag up to 15 emails at once. We are working on it increasing this limit significantly soon. Meanwhile, keep in mind the current limitation of 15 emails at a time.
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I can't forward email from Drag's popup preview
The Drag popup preview, brings a mix of Drag collaboration features and Gmail native functionalities. Gmail native functionalities at the moment include: Reply Archive Report spam Delete Mark as unread Move to Labels At the moment we don't have the native forward option, we're currently working on it. But there's a simple workaround so you can forward an email from Drag popup preview, by changing the receiver of your reply.
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