Problems with installation
How do I fix the "This app is blocked" error message?
Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps. These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your GooglePopular"We are sorry, but you do not have access to this service" error message
If, while trying to install Drag, you get the following message from Google: Don't worry, this can be fixed in a few steps. Login to your Google Workspace admin console (https://admin.google.com) Navigate to Apps Additional Google Services (https://storage.crisp.chat/users/helpdesk/PopularAuthorization error: Error 400: fix admin_policy_enforced
Receiving the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party applications without explicitly allowing them. In this case, all you need to do is add Drag to your list of trusted applications. These settings can be configured by your Google Workspace account administrator. If you are the administrator of your Google Workspace acSome readersI installed the Drag Chrome extension and nothing changed in my Gmail
When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after installing the extension, try the following steps: Did you authenticate Drag? For Drag to work properly, you need to authenticate your account and grant us certain permissions ( see why we need them). If this pop-up didn't appear for you: (htFew readers
Error messages
Why has Drag lost connection to my board or card?
To be able to access and load shared emails to users, Drag needs certain permissions to the email owner's Gmail account. By 'email owner' we mean the user who originally received those emails. Whether emails belong originally to a shared inbox or to an individual user, we are not able to access them (and load them on Drag) if those permissions are revoked. When this happens: Boards linked to inboxes without permissions wFew readersWhy do I get the "You already have incoming emails set up for [email address] to another board" message?
If you landed on this page, you were probably trying to add incoming emails from a Shared Inbox to a Drag board and got the following error: "You already have incoming emails set up for email address to another board". Don't worry, this is easy to do 😉 and this article explains how. Why did I get that error message? Every time a Gmail account installs our chrome extension, a Drag board is automatically generated for that inbox. This means that if you have already installed DraFew readersWhy do I get "You cannot move emails that are not your own away from this shared board"?
If the following message appears on the bottom left of your screen: This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes. What does it mean? Let's say you have a shared inbox "Support", receiving the emails sent to support@yourcompany.com. IfFew readersWhy do I get "You cannot apply labels on emails that are not your own"?
If the following message appears on the bottom left of your screen: This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy. What should I do if I want my team to visualize the same label as me? It's very easy to solvFew readers
Drag not working properly
Drag disappeared from my Gmail 😱
If you cannot see your Drag boards on the left side of your Gmail, a few things may have happened: Chrome Extension is disabled in your Extensions page Type chrome://extensions/ in your browser to go to your Chrome Extensions list. Check if Drag's Chrome Extension is enabled (toggle button needs to be on). If it's disable, turn the toggle buttoPopularDrag doesn't load or is broken
It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps: In your Gmail menu, select Account, then go to Security Find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access. (https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/ezgifcom-video-to-gif-21h4yistFew readersWhy am I seeing duplicated messages in threads?
If you come across duplicated emails in threads like the one below 👇🏻 Don't panic! There is an explanation and an easy solution for it. Why are my messages duplicated? There are 2 known scenarios that will make replies appear twice in the detail view of your cards. 1. Replying to a Google Group AND a member of that Google Group in the same thread The original emailFew readersHow to fix slowness in Gmail
DragApp is used by thousands of teams daily, and speed and performance is a top priority of our development team. If you experience slowness in your Gmail, it might be for causes that are beyond our control, but most fixes are quick and easy to do. Below are some potential causes of slowness and how to resolve them: Reason 1: Conflicting extensions Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing sFew readersDoes Drag conflict with other Extensions?
Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches. Conflicting Chrome Extensions Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag. 3CX ActiveInbox Boomerang Contact+ for Gmail CloudHQ Cirrus insights Deskun Followup cc Kiwi LinkedIn Email FinderSome readersWhy aren't emails loading on my Google Groups board?
If you add a Google Groups board but notice that emails aren't loading in real-time on the board as they should, check the following: Do I have a rule to automatically archive emails sent to this Google Group? You may have a rule set up in your Gmail to automatically archive emails sent to that specific Google Group. In this case, the emails will not be loaded on the board.Some readers
Other troubleshooting
How to clear Local Storage
It's not usual, but in some instances, a full local storage may cause glitches in Drag. To clear it, go to the Drag menu Settings Developer settings and click on the bin icon next to Clear cache. Still need help? Our team will love to help at support@dragapp.com.Few readersHow do I install a local version of Drag?
In some specific instances, from closed beta testing schemes to debugging, our team might share a local version of Drag with you. We share these local versions by sending a unique link to you with a .zip file. This article explains how to download and install a local version in your computer.Few readers
Why is my automation not working?
Having trouble making your automations work? This article will run you through a few common cases and how to solve them: Has the trial ended on the account that’s triggering the automation? If you set up your automations during the trial period for a specific account, they’ll stop working once the trial ends (unless that account is upgraded to a paid plan). An email accouFew readersSome emails are not loading on my Google Groups board
This article helps troubleshoot issues with specific emails not loading on Google Groups board. We recommend the board owner to check the following possible causes and their respective solutions: 1. Emails are being sent to Google Group aliases Check for Google Groups aliases: Open the Google Workspace admin panel Select Directory Groups Select the Google Group in question Go to Group Information Aliases Note emails sent to Google Groups' aFew readers