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How do I fix the "This app is blocked" error message?
Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps. These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your Google
Authorization Error: Error 400: admin_policy_enforced fix
Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps. These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your Google Workspace account, follow
"We are sorry, but you do not have access to this service" error message
If, while trying to install Drag, you get the following message from Google: Don't worry, this can be fixed in a few steps. Login to your Google Workspace admin console (https://admin.google.com) Navigate to Apps > Google Workspace > Additional Google Services !(https://storage.crisp.c
How to clear Local Storage
It's not usual, but in some instances, a full local storage may cause glitches in Drag. To clear it, use the button **"Have a problem? Click here to clear cache" **button on Drag's button on the top right of your screen. That's is! Try Drag again and everything should be working fine.
Drag doesn't load or is broken
It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps: In your Gmail menu, select Account, then go to Security Find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access. !(https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/ezgifcom-video-to-gif-21_h4yist
Why do I get "You cannot move emails that are not your own away from this shared board"?
If the following message appears on the bottom left of your screen: This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes. What does it mean? Let's say you have a shared inbox "Support", receiving the emails sent to email@example.com. If
Why do I get "You cannot apply labels on emails that are not your own"?
If the following message appears on the bottom left of your screen: This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy. What should I do if I want my team to visualize the same label as me? It's very easy to solv
When I archive an email in Gmail, does it disappear from my Drag boards?
The good news is that **Drag can accommodate both preferences. ** Option 1: The Default Behavior
How do I add incoming emails into boards
If you landed on this page, you were probably trying to add incoming emails from a Shared Inbox to a Drag board and got the following error: "You already have incoming emails set up for [email address] to another board". Don't worry, this is easy to do 😉 and this article explains how. Why did I get that error message? Every time a Gmail account installs our chrome extension, a Drag board is automatically generated for that inbox. This means that if you have already installed Dra
Drag disappeared from my Gmail 😱
If you cannot see your Drag boards on the left side of your Gmail, a few things may have happened: Chrome Extension is disabled in your Extensions page Type chrome://extensions/ in your browser to go to your Chrome Extensions list. Check if Drag's Chrome Extension is enabled (toggle button needs to be on). If it's disable, turn the toggle but
Why am I seeing duplicated messages in threads?
If you come across duplicated emails in threads like the one below 👇🏻 Don't panic! There is an explanation and an easy solution for it. Why are my messages duplicated? First, confirm if this is your case: The original email was sent from an external agent to your Google Group You (or another team member) replied to the email from your Drag Google Group board to **multi
"Something went wrong" message when trying to access Drag's mobile app
Are you getting the following error message when trying to log in to Drag's mobile app? Not a problem, this should be easy to fix. This error message is displayed when your Google Workspace account has not granted Drag's mobile app the required permissions to connect to your account. To fix this, you need to add Drag's mobile app in your list of trusted apps. Below are the inst
Does Drag conflict with other Extensions?
Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches. Conflicting Chrome Extensions Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag. 3CX ActiveInbox Boomerang Contact+ for Gmail CloudHQ Cirrus insights Deskun Followup cc Kiwi LinkedIn Email Finder
Why emails are not loading into my Google Groups board?
If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following: Do I have any rules to auto-archive emails sent to this Google Group? You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.
I have installed Drag Chrome Extension and nothing changed in my Gmail
When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after you install the extension, try the following steps: Have you authenticated Drag? For Drag to function properly, you need to authenticate your account and grant us certain permissions (here's why we need them). If that popup did not appear to you
I can't move all selected emails at the same time
You can only select and apply bulk actions (move across columns and boards, assign to a team member, apply tags, etc) to up to 50 cards at once. Still having trouble with bulk actions across 50 cards or less? Our Support Team will love to help you at firstname.lastname@example.org.