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Troubleshooting
Having troubles? Find a solution here.
Drag doesn't load or is broken
It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps: Type chrome://extensions/ on your browser, find Drag Chrome Extension and click on remove In your Gmail menu, select Account, then go to Security Find the section Third-party apps with accou
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How to clear Local Storage
It's not usual, but if you need, here it's how you can clean your LocalStorage: Press the right button of your mouse in any free area inside your Gmail. On the open session, select on the top menu Console and on the type box on bottom type localStorage.clear() and press enter on your keyboard Cl
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The Drag toggle button and/or Gmail top bar keep disappearing
UI glitches like this may be caused by conflicts between Drag and other extensions or configurations in your Gmail. Learn more about conflicts here.
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Authorization Error: Error 400: admin_policy_enforced fix
Having the following message when trying to install Drag? No problem. All you need to do is to add Drag in your list of trusted apps. Click here to control which third-party and internal apps can access your G Suite data. Contact us on the live chat or at support@dragapp.com to request our
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Why do I get "You cannot move emails that are not your own away from this shared board"?
If the following message appears on the bottom left of your screen: This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes. What does it mean? Let's say you have a shared inbox "Support", receiving the emails sent to support@yourcompany.com. If
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Why do I get "You cannot apply labels on emails that are not your own"?
If the following message appears on the bottom left of your screen: This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy. What should I do if I want my team to visualize the same label as me? It's very easy to sol
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I have installed Drag Chrome Extension and nothing changed in my Gmail
When you install Drag and open your Gmail, our extension should trigger automatically. The Drag view should load into your Gmail as soon as you give Drag the permissions to access your account and authenticate your account in a popup like the one below: . They will always load on the top of the first column. If you see that new emails are not loading automatically and in real time, try the following: 1. Hit the Drag refresh button The Drag refresh button will refresh the entire board and load any emails that are eventually pending.
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Does Drag conflict with other Extensions?
Some Gmail Settings or Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface. Conflicting Gmail Settings Some Gmail settings may also cause conflicts with our interface. Below are the known settings: Preview Pane, Multiple Inboxes, Right-side Chat To disable these settings, do the following steps: Turn Drag toggle button off Click on the Gmail cog button Click on "Settings" 