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Troubleshooting
Having troubles? Find a solution here.
Authorization Error: Error 400: admin_policy_enforced fix
Having the following message when trying to install Drag? No problem. All you need to do is to add Drag in your list of trusted apps. Click here to control which third-party and internal apps can access your G Suite data.
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How to clear Local Storage
It's not usual, but in some instances, a full local storage may cause glitches in Drag. To clear it, use the button **"Have a problem? Click here to clear cache" **button on Drag's button on the top right of your screen. That's is! Try Drag again and everything should be working fine.
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Drag doesn't load or is broken
It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps: In your Gmail menu, select Account, then go to Security Find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access. ![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/ezgifcom-video-to-gif-21_h4yist
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Why emails are not loading into my Google Groups board?
If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following: Do I have any rules to auto-archive emails sent to this Google Group? You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.
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Why do I get "You cannot move emails that are not your own away from this shared board"?
If the following message appears on the bottom left of your screen: This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes. What does it mean? Let's say you have a shared inbox "Support", receiving the emails sent to support@yourcompany.com. If
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Why do I get "You cannot apply labels on emails that are not your own"?
If the following message appears on the bottom left of your screen: This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy. What should I do if I want my team to visualize the same label as me? It's very easy to solv
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When I archive an email in Gmail, does it disappear from my Drag boards?
The good news is that **Drag can accommodate both preferences. ** Option 1: The Default Behavior The default behavior in Drag is that the **emails in your Drag boards are not n
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How do I add incoming emails into boards
If you landed on this page, you were probably trying to add incoming emails from a Shared Inbox to a Drag board and got the following error: "You already have incoming emails set up for [email address] to another board". Don't worry, this is easy to do 😉 and this article explains how. Why did I get that error message? Every time a Gmail account installs our chrome extension, a Drag board is automatically generated for that inbox. This means that if you have already installed Dra
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Why am I seeing duplicated messages in threads?
If you come across duplicated emails in threads like the one below 👇🏻 Don't panic! There is an explanation and an easy solution for it. Why are my messages duplicated? First, confirm if this is your case: The original email was sent from an external agent to your Google Group You (or another team member) replied to the email from your Drag Google Group board to **multi
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Drag disappeared from my Gmail 😱
If you cannot see your Drag boards on the left side of your Gmail, a few things may have happened: Chrome Extension is disabled in your Extensions page Type chrome://extensions/ in your browser to go to your Chrome Extensions list. Check if Drag's Chrome Extension is enabled (toggle button needs to be on). If it's disable, turn the toggle but
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I have installed Drag Chrome Extension and nothing changed in my Gmail
When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after you install the extension, try the following steps: 1. Have you authenticated Drag? For Drag to function properly, you authenticate your account and grant us certain permission (read more about it here). If that popup did not appear to you: 