Problems with installation

• How do I fix the "This app is blocked" error message?

  Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps. These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your GooglePopular

• "We are sorry, but you do not have access to this service" error message

  If, while trying to install Drag, you get the following message from Google: Don't worry, this can be fixed in a few steps. Login to your Google Workspace admin console (https://admin.google.com) Navigate to Apps Additional Google Services (https://storage.crisp.chat/users/helpdesk/Popular

• Authorization Error: Error 400: admin_policy_enforced fix

  Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps. These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your Google Workspace account, followSome readers

• I have installed Drag Chrome Extension and nothing changed in my Gmail

  When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after you install the extension, try the following steps: Have you authenticated Drag? For Drag to function properly, you need to authenticate your account and grant us certain permissions (here's why we need them). If that popup did not appear to youFew readers

Error messages

• Why do I get the "You already have incoming emails set up for [email address] to another board" message?

  If you landed on this page, you were probably trying to add incoming emails from a Shared Inbox to a Drag board and got the following error: "You already have incoming emails set up for email address to another board". Don't worry, this is easy to do 😉 and this article explains how. Why did I get that error message? Every time a Gmail account installs our chrome extension, a Drag board is automatically generated for that inbox. This means that if you have already installed DraFew readers

• Why do I get "You cannot move emails that are not your own away from this shared board"?

  If the following message appears on the bottom left of your screen: This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes. What does it mean? Let's say you have a shared inbox "Support", receiving the emails sent to support@yourcompany.com. IfFew readers

• Why do I get "You cannot apply labels on emails that are not your own"?

  If the following message appears on the bottom left of your screen: This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy. What should I do if I want my team to visualize the same label as me? It's very easy to solvFew readers

• Why has Drag lost connection to my board or card?

  To be able to access and load shared emails to users, Drag needs certain permissions to the email owner's Gmail account. By 'email owner' we mean the user who originally received those emails. Whether emails belong originally to a shared inbox or to an individual user, we are not able to access them (and load them on Drag) if those permissions are revoked. When this happens: Boards linked to inboxes without permissions wFew readers

Drag not working properly

• Drag disappeared from my Gmail 😱

  If you cannot see your Drag boards on the left side of your Gmail, a few things may have happened: Chrome Extension is disabled in your Extensions page Type chrome://extensions/ in your browser to go to your Chrome Extensions list. Check if Drag's Chrome Extension is enabled (toggle button needs to be on). If it's disable, turn the toggle butPopular

• Drag doesn't load or is broken

  It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps: In your Gmail menu, select Account, then go to Security Find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access. (https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/ezgifcom-video-to-gif-21h4yistFew readers

• Why am I seeing duplicated messages in threads?

  If you come across duplicated emails in threads like the one below 👇🏻 Don't panic! There is an explanation and an easy solution for it. Why are my messages duplicated? First, confirm if this is your case: The original email was sent from an external agent to your Google Group You (or another team member) replied to the email from your Drag Google Group board to multiFew readers

• Does Drag conflict with other Extensions?

  Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches. Conflicting Chrome Extensions Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag. 3CX ActiveInbox Boomerang Contact+ for Gmail CloudHQ Cirrus insights Deskun Followup cc Kiwi LinkedIn Email FinderSome readers

• Why emails are not loading into my Google Groups board?

  If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following: Do I have any rules to auto-archive emails sent to this Google Group? You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.Some readers

Mobile app troubleshooting

• "Something went wrong" message when trying to access Drag's mobile app

  Are you getting the following error message when trying to log in to Drag's mobile app? Not a problem, this should be easy to fix. This error message is displayed when your Google Workspace account has not granted Drag's mobile app the required permissions to connect to your account. To fix this, you need to add Drag's mobile app in your list of trusted apps. Below are the instFew readers

Other troubleshooting

• How to clear Local Storage

  It's not usual, but in some instances, a full local storage may cause glitches in Drag. To clear it, go to the Drag menu Advanced Developer settings and click on the bin icon next to clear cache. Still need help? Our team will love to help at support@dragapp.com.Few readers

• How do I install a local version of Drag?

  In some specific instances, from closed beta testing schemes to debugging, our team might share a local version of Drag with you. We share these local versions by sending a unique link to you with a .zip file. This article explains how to download and install a local version in your computer.Few readers

• Why is my automation not working?

  Having trouble making your automations work? This article will run you through a few common cases and how to solve them: Has your trial expired and you've been downgraded to the free plan? Note that automations are only included in our Starter, Plus and Pro plans. This means that if you set up your automations while you were in your trial period, but then your trial period expired and you were downgraded to the free plan, your automations will stop workinFew readers