If you come across duplicated emails in threads like the one below 👇🏻



Don't panic! There is an explanation and an easy solution for it.

Why are my messages duplicated?

First, confirm if this is your case:

The original email was sent from an external agent to your Google Group
You (or another team member) replied to the email from your Drag Google Group board to multiple email recipients, including another team member of that board or the Google Group email address (in either "to", "cc" or "bcc" fields).

If that's the case, don't worry. The messages are not truly duplicated. You can confirm that by going into your "Sent" folder in Gmail. You will see that the message only appears once there. So rest assured as yours emails are not being sent twice.

What is happening is that there are 2 "versions" of the message:

The one sent to the original recipient of the email
The one sent to the other email recipients in that thread, which are also part of that board

For example:
Email was originally sent to Google Group support@dragapp.com)
You reply to the email as user@, add includes support@ or a Google Group member in the "to", "cc" or "bcc" fields

How do I make it stop?

Because that specific email is already on a shared board (to which all team members have access already), there is no need to add recipients to your emails.

Just reply to the original sender normally and your team mates will already have access to it.

If you want to bring further attention to that message for some reason, try mentioning or assigning team members, instead of adding them unnecessarily to the shared thread (causing the duplication problem).

Still have trouble with duplicated messages? Our team will load to help at support@dragapp.com.
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