Question 1

How do I install Drag?

Accepted Answer

Drag has a very simple installation process. Just click here for the direct link or follow the steps below:

1. Go to Chrome Web Store (direct link here)
2. Search for DragApp
3. Click on Add to Chrome

After installation:

Open or refresh your Gmail tab
An automatically popup from Gmail's authorizations will appear (here's why we need them)
Read and accept the permissions so Drag can be able to work on your Gmail account

Done. You are ready to start organizing and sharing emails in Gmail!

Installed Drag and nothing happened to your Gmail? Click here to see what may be happening.

Question 2

What is a Drag board?

Accepted Answer

Boards are where email and tasks get organized, information is shared, and great work happens. They give everyone a shared perspective on the work getting done and what still needs to get done.

Boards, columns and cards: The building blocks for your workflows

Drag boards are made up of columns and cards.

With the Drag Pro plan, you can create as many boards as you want and share with as many team members as you want. This way you can manage multiple workflows right from Gmail. Create and use Drag boards to manage customers, projects, leads or anything else.

Empty board vs Shared Inbox vs Google Groups board

Boards can be empty, Shared Inboxes or Google Groups.

Empty boards start empty, like a blank canvas. You can then populate them the way you want: create new cards, Drag existing cards into it, etc. Drag boards were designed to be a flexible workspace for both individuals or teams.
Shared Inboxes are for teams that use company emails such as sales@ or support@ and want to manage them as a team. It was built for teams that have a real email address (wi

Question 3

Does Drag have a mobile app?

Accepted Answer

Drag does not have a mobile app yet. We are working on 2 mobile solutions:

Gmail Add-on

We are launching our Gmail add-on, in January 2020, that works on top of the Gmail app across all devices and Operational Systems.

The Gmail add-on brings a lot of the Drag Chrome Extension functionalities into your mobile device. Users can, for example:

Move emails across boards
Assign emails to team members
Add Due Dates to emails or tasks

The Gmail add-on does not provide, however, the drag and drop, search or other advanced features, for example.

Standalone Mobile App

We plan to develop a standalone mobile app for Drag in Q1 2020. This will likely include all features currently available on the Chrome Extension.

Question 4

What is the difference between an Empty board, Shared Inbox and Google Groups board?

Accepted Answer

When you are creating a new board you have the option to choose between an Empty board, Shared inbox or Google Groups board. Here is the difference between them.

| Regardless of the type of board, you can always share it with your team if you want to. Here's how.

Empty board

Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it. Drag boards were designed to be a flexible workspace for you and your team.

Shared inbox board

Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared email address. In Shared Inbox boards, new emails sent to the Shared email address will load on the top of the first column, in real time.

Google Groups board

Choose this option if you want to sync emails sent to a Google Group into a Drag board. Google Groups do not have a password associated to them, they are set up as distribution lists where multiple team members receive the same emails. **In Google Groups boards, new emails sen

Question 5

How do I create a new card?

Accepted Answer

You can manually create new cards in Drag boards, with the same functionalities in the Drag Card View as a normal card originated by an email.

It's very simple to create a card. Just follow these steps:

Click on the plus button _Add Task _ on the top of a column inside a board
Type the card name
Click on Add (or hit enter)
The input field will remain open in case you want to add more cards. When you are done, just click outside to close the field.

Click on the new card to open the Drag Card View. There, you will be able to assign team members, add notes, add a task list, comment, @mention someone, set dues date, change colors and more.

Question 6

How do I create a Shared Inbox in Gmail?

Accepted Answer

Drag's Shared inbox is the best solution to have your team collaborating on a shared Gmail account such as support@. It's very simple to create a Shared Inbox. Follow these steps:

| You'll need the password of the account you want to share into a board.

From your invidividual Gmail account:

Create a new board choosing the option _Shared Inbox _
Input the name of the new board and the email address you want to be shared e.g. support@ and press create
Automatically a Gmail login will popup. Select the account and type the password
You'll be redirected to Drag's permissions popup. Read and accept it.

You will be prompted to invite team members to the board. Type the email addresses of the team members that you want share this account with and click on 'Add'. Otherwise, click on 'skip this step'.
You'll be redirected automatically to the new board.

From the Shared Inbox account (e.g. support@):

You can also create a Shared Inbox from the original account you want to share.

Login to the account you want to share (e.g support@)
Install Drag. If you have it installed already, turn the Drag toggle button on.

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