Question 1

What is a Drag board?

Accepted Answer

Boards are where email gets organized, information is shared, and great work happens. They give everyone a shared perspective on the work getting done and what still needs to get done.

Boards, columns and cards: The building blocks for your workflows

Drag boards are made up of columns and cards. Cards can be emails or tasks.

Drag board

With Drag Plus and Pro plans, you can create as many boards as you want. This way you can manage multiple workflows right from Gmail. Create and use Drag boards to manage customers, projects, leads or anything else.

Empty board vs Shared Inbox

Boards can be empty or Shared Inboxes. Shared Inboxes are for teams that use company emails such as sales@ or support@ and want to manage them as a team. On the other hand, empty boards start empty, like a blank canvas. You can then populate them the way you want. Add new tasks. Drag emails into it. Drag boards were designed to be a flexible workspace for your team.

Any board can be shared

Regardless of whether boards are empty

Question 2

How do I install Drag?

Accepted Answer

Drag has a very simple installation process. Just click here for the direct link or follow the steps below:

1. Go to Chrome Web Store (direct link here)
2. Search for DragApp
3. Click on Add to Chrome

After installation:

Done. You are ready to start organizing and sharing emails in Gmail!

Installed Drag and nothing happened to your Gmail? I have installed Drag Chrome Extension and nothing change on my Gmail.

Question 3

Does Drag have a mobile app?

Accepted Answer

Drag does not have a standalone mobile app. Instead, we are launching our Gmail add-on, in November 2019, that works on top of the Gmail app across all devices and Operational Systems.

The Gmail add-on brings a lot of the Drag Chrome Extension functionalities into your mobile device. Users can, for example:

Move emails across boards
Assign emails to team members
Leave internal comments

The Gmail add-on does not provide, however, the drag'n'drop or search functionalities.

Question 4

What is the difference between the Empty board and Shared Inbox?

Accepted Answer

When you are creating a new board you have the option to chose between an Empty board and Shared inbox. Here is the difference between them.

| Regardless of the type of board, you can always share it with your team if you want to.

Shared inbox board

Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, new emails sent to the Shared Inbox email address will load on the top of the first column, in real time.

| You can also drag emails manually into a Shared Inbox board. For example, if you receive a support email in your personal inbox you can simple drag it into the support@ Shared Inbox board.

Empty board

Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Add new tasks. Drag emails into it. Drag boards were designed to be a flexible workspace for your team.

Question 5

How do I create a task card?

Accepted Answer

You can also manage your tasks in Drag, individually or sharing tasks in a team. Task cards look the same as email cards and have the same functionalities in the Drag popup preview. This means you can assign a task to a team member, set due dates, have comments and @mentions, change colors or create sub-tasks.

It's very simple to create a task. Just follow these steps:

Click on the plus button _Add Task _ on the top of a column inside a board
Type the task name
Click on Add
The input field will remain open in case you want to add more tasks. When you are done, just click outside to close the field.

To edit your task click on it again to open the Drag preview popup. There, you will be able to assign team members, comment, @mention someone, set dues date, change colors or add sub-tasks.

Question 6

How do I create a Shared Inbox in Gmail?

Accepted Answer

Drag's Shared inbox is the best solution to have your team collaborating on a shared Gmail account such as support@. It's very simple to create a Shared Inbox. Follow these steps:

| You'll need the password of the account you want to share into a board.

From your own Gmail account:

Create a new board choosing the option _Shared Inbox _
Input the name of the new board and the email address you want to be shared e.g. support@ and press create
Automatically a Gmail login will popup. Select the account and type the password
You'll be redirected to Drag's permissions popup. Read and accept it.

You will be prompted to invite team members to the board. Type the email addresses of the team members that you want share this account with and click on 'Add'.
You'll be redirected automatically to the new board.
All existing emails from the Shared Inbox will all load on the first column on the board. Remaining columns will be empty.

From the shared account (e.g. support@)

You can also create a Shared Inbox from the original account you want to share.

Login to the account you want to share (e.g support@)
Instal Drag. If you have done it already, the Drag toggle button on.
On the top right of t

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