Question 1

Does Drag have a mobile app?

Accepted Answer

Standalone Mobile App

You can access our standalone mobile app by sending an email to support@dragapp.com, informing your Operating System and the email address linked to your Google (for Android) or Apple ID (for iOS) accounts.

The mobile app is currently under closed beta, for both Android and iOS.

We typically provide access within 24 hours of request.

Gmail / G Suite Add-on:

Our G Suite add-on is available in the G Suite Marketplace. This solution works on top of the Gmail app across all devices and Operational Systems.

With our mobile add-on, you are able to move emails across boards. The Gmail add-on does not provide, however, the drag and drop, search or other advanced features, for example.

Follow the steps below to install it.

**From your browser: **

Click here to go to Drag's profile page on the Google Add-ons Marketplace
Click on "install".

From inside Gmail:

Click on the '+' button on the right quick-access side panel.
You will be redirected to the G Suite Marketplace.
Search for 'Dragapp'.
Click on our app profile.
Click on 'install'.

Once you have it installed, you can access it from the quick-access side panel on the ri

Question 2

How do I install Drag?

Accepted Answer

Drag has a very simple installation process.

Just click here for the direct link to our app in the Chrome Store. (Alternatively, you can go to Chrome Web Store and search for 'DragApp').

Click on the blue button 'Add to Chrome' (if you have already installed it, the message will say 'Remove from Chrome'):

After installation:

Open or refresh your Gmail tab
An automatically popup from Gmail's authorizations will appear (here's why we need them)
Read and accept the permissions so Drag can be able to work on your Gmail account

Done. You are ready to start organizing and sharing emails in Gmail!

Installed Drag and nothing happened to your Gmail? Click here to see what may be happening.

Question 3

How to reply to emails from a shared email address such as support@?

Accepted Answer

Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@. Read here how to use this feature.

From an Empty or Shared Inbox Board

In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in the board to reply on their behalf.

| If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To reply to emails on behalf of team members or on behalf of a shared email address, follow these steps.

Click on the board
**Go to Board Permissions **

Click on the board title on the top bar and, from the drop down menu, select the option "Permissions".

Chose permissions

This is how the board settings popup looks like:

You will see the list of team members invited to that board, with checkboxes next to their names. These checkboxes enable other team members in that board to reply as this specific team member.

For example, if support@dragapp.com has a ticked checkbox, this means that all other te

Question 4

What is the difference between an Empty board, Shared Inbox and Google Groups board?

Accepted Answer

When you are creating a new board you have the option to choose between an Empty board, Shared inbox or Google Groups board. Here is the difference between them.

${youtube}Drag tips: Different types of boards

| Regardless of the type of board, you can always share it team members. Here's how.

Empty board

Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it. Drag boards were designed to be a flexible workspace for you and your team.

Shared inbox board

Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared email address. In Shared Inbox boards, new emails sent to the Shared email address will load on the top of the first column, in real time.

Google Groups board

Choose this option if you want to sync emails sent to a Google Group into a Drag board. Google Groups do not have a password associated to them, they are set up as distribution lists where multiple team members receive the same emails. **In Google Group

Question 5

How do I use automations?

Accepted Answer

Do you have a lot of repeatable tasks in your day-to-day? Don't worry, Drag can take care of those for you. With Drag, you can preset rules to automate your workflows.

You may know the Gmail rules or filters. Our automations work very similar to them. Here is everything you need to know to use them.

|| Automations are included in our Pro Plan.

How it works

Each Drag board or workflow is different. That's why you can create different automations for different Drag boards. The best part is that our automations are all cross-boards. This means they allow actions in one board to trigger other actions in a completely separate board.

Our automations are combinations of 3 factors that you can customize:

Board

This is the board where your automation will be triggered. For example, if you select your main board, this means those rules will be applied to every email that arrives into your personal inbox. The same applies for other shared inboxes you select. You can only select 1 board at a time.

Conditions

These are the trigger conditions that determine when a rule will be applied. You can select as many conditions as you want. You can chose to set up automations based on email sender, email receiver and / or email subject, with options "contains" or "does not contain" a certain keyword of your choice.

Actions

These are the conditions that will be applie

Question 6

Does Drag conflict with other Extensions?

Accepted Answer

Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches.

Conflicting Chrome Extensions

Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag.

3CX
Adblocker
Boomerang
CloudHQ
Cirrus insights
Deskun
Followup cc
Kiwi
LinkedIn Email Finder
Mailman
Pixelblock
Sales Handy Chrome Extension
Salesflare
Streak
uBlock
Unroll.me
Virtru
Yesware

If suspect any other extension, not in this list, can be causing a conflict with Drag, please let our support team know at support@dragapp.com.

How to check if you have a conflict with another extension

To test if you are facing an extension conflict, try opening Drag in an incognito browser window. If Gmail work normally in incognito, then there is a conflicting extension. Here is how you can try it:

Go to the URL chrome://extensions.
In Drag extension, click on the Details button.
Enable the toggle switch to Allow in incognito. Make sure none of your other extensions have this option enabled.
Click on the Chrome settings menu (the 3 vertical dots in the top right corner of your browser) and choose New Incognito Window.
Visit Gmail in the new browser window that appears.
If Drag doesn't trigger automatically, refresh the page.
Check if

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