Question 1

Does Drag have a mobile app?

Accepted Answer

Yes, absolutely! Find all information you need about our mobile apps below.

Installing the mobile app

You can download the mobile app from your app store:

iOS users: Download from the App store.
**Android users: ** Download from the Google Play store.

What you can do with our mobile app

These are the actions you can currently perform from your phone:

View all boards, cards, assignments, tags, color code and due dates.
Perform the following actions from board view or card view: archive, delete, mark as read/unread, apply tag, assign, change color, add due date, report as spam or move across boards or columns.
Add, edit and delete comments and @mentions in the internal chat.
Move cards across boards and columns.
Add new task cards.
View checklists (read-only).
View notes (read-only).
Reply to emails from phone, either as an individual user@ accounts or reply as a shared inbox like support@.

Navigation tips

Quick navigation tips to make the most of our mobile app:

To select one or multiple cards: Tap and hold the first card until a checkbox is displayed on the card. Tap other cards you want to select, until all selected cards have a checked checkbox. Use this to apply bulk actions on 1 or multiple cards at once.

![](https://storage.crisp.chat/users

Question 2

How to reply to emails from a shared email address such as support@?

Accepted Answer

Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@.

Click below to learn how to use this feature:

From an Empty or Shared Inbox Board.
From a Google Groups Board.

From an Empty or Shared Inbox Board

In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in the board to reply on their behalf.

| If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To reply to emails on behalf of team members or on behalf of a shared email address, follow these steps.

Click on the board
Click on the dropdown next to the board title
Click on "Permissions"

This is how the board settings popup looks like:

You will see the list of team members invited to that board, with checkboxes next to their names. These checkboxes enable other team members in that board to reply as this specific team member.

For exampl

Question 3

How do I install Drag?

Accepted Answer

How do I install Drag Chrome Extension?

Drag has a very simple installation process.

Just click here for the direct link to our app in the Chrome Store. (Alternatively, you can go to Chrome Web Store and search for 'DragApp').

Click on the blue button 'Add to Chrome':

After installation:

Open or refresh your Gmail tab
An automatically popup from Gmail's authorizations will appear (here's why we need them)
Read and accept the permissions so Drag can be able to work on your Gmail account

That's all! Don't forget to install our mobile app as well.

How do I confirm that I have Drag installed?

You will know you have Drag installed when you see:

A Drag menu button on the top right, next to the Gmail search bar:

A Drag Boards session on the left side, under

Question 4

What is the difference between an Empty board, Shared Inbox and Google Groups board?

Accepted Answer

When you are creating a new board you have the option to either start with an empty board or add incoming emails from a Shared inbox or Google Group.

If you choose to add incoming emails, the emails sent to that Shared Inbox or Google Group will load in real time into the board. If you choose not to add incoming emails, your board will start empty and you can customize it according to your workflows.

| Regardless of the type of board, you can always share it team members. Here's how.

Empty board

Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it or even create automations to move cards into it automatically. Drag boards were designed to be a flexible workspace for you and your team.

Shared inbox board

Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared email address. **In Shared Inbox boards, new emails sent to that shared email address will load on the

Question 5

How do I use automations?

Accepted Answer

Do you have a lot of repeatable tasks in your day-to-day? Don't worry, Drag can take care of those for you. With Drag, you can preset rules to automate your workflows.

You may know the Gmail rules or filters. Our automations work very similar to them. Here is everything you need to know to use them.

|| Automations are included in our Pro Plan.

How it works

Each Drag board or workflow is different. That's why you can create different automations for different Drag boards. The best part is that our automations are all cross-boards. This means they allow actions in one board to trigger other actions in a completely separate board.

Our automations are combinations of 3 factors that you can customize:

Board

This is the board where your automation will be triggered. For example, if you select your main board, this means those rules will be applied to every email that arrives into your personal inbox. The same applies for other shared inboxes you select. You can only select 1 board at a time.

Conditions

These are the trigger conditions that determine when a rule will be applied. You can select as many conditions as you want. You can chose to set up automations based on email sender, email receiver and / or email subject, with options "contains" or "does not contain" a certain keyword of your choice.

Actions

These are the conditions that will be applie

Question 6

Does Drag conflict with other Extensions?

Accepted Answer

Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches.

Conflicting Chrome Extensions

Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag.

3CX
ActiveInbox
Boomerang
Contact+ for Gmail
CloudHQ
Cirrus insights
Deskun
Followup cc
Kiwi
LinkedIn Email Finder
Mailman
Pixelblock
Sales Handy Chrome Extension
Salesflare
Streak
uBlock
Unroll.me
Virtru
Yesware

If suspect any other extension, not in this list, can be causing a conflict with Drag, please let our support team know at support@dragapp.com.

How to check if you have a conflict with another extension

To test if you are facing an extension conflict, try opening Drag in an incognito browser window. If Gmail work normally in incognito, then there is a conflicting extension. Here is how you can try it:

Go to the URL chrome://extensions.
In Drag extension, click on the Details button.
Enable the toggle switch to Allow in incognito. Make sure none of your other extensions have this option enabled.
Click on the Chrome settings menu (the 3 vertical dots in the top right corner of your browser) and choose New Incognito Window.
Visit Gmail in the new browser window that appears.
If Drag doesn't trigger automatically, refresh

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