Question 1

What is a Drag board?

Accepted Answer

Boards are where email gets organized, information is shared, and great work happens. They give everyone a shared perspective on the work getting done and what still needs to get done.

Boards, columns and cards: The building blocks for your workflows

Drag boards are made up of columns and cards. Cards can be emails or tasks.

Drag board

With Drag Plus and Pro plans, you can create as many boards as you want. This way you can manage multiple workflows right from Gmail. Create and use Drag boards to manage customers, projects, leads or anything else.

Empty board vs Shared Inbox

Boards can be empty or Shared Inboxes. Shared Inboxes are for teams that use company emails such as sales@ or support@ and want to manage them as a team. On the other hand, empty boards start empty, like a blank canvas. You can then populate them the way you want. Add new tasks. Drag emails into it. Drag boards were designed to be a flexible workspace for your team.

Any board can be shared

Regardless of whether boards are empty

Question 2

How do I install Drag?

Accepted Answer

Drag has a very simple installation process. Just click here for the direct link or follow the steps below:

1. Go to Chrome Web Store (direct link here)
2. Search for DragApp
3. Click on Add to Chrome

After installation:

Done. You are ready to start organizing and sharing emails in Gmail!

Installed Drag and nothing happened to your Gmail? I have installed Drag Chrome Extension and nothing change on my Gmail.

Question 3

Does Drag have a mobile app?

Accepted Answer

Drag does not have a standalone mobile app. Instead, we are launching our Gmail add-on, in October 2019, that works on top of the Gmail app across all devices and Operational Systems.

The Gmail add-on brings a lot of the Drag Chrome Extension functionalities into your mobile device. Users can, for example:

Move emails across boards
Assign emails to team members
Leave internal comments

The Gmail add-on does not provide, however, the drag'n'drop or search functionalities.

Question 4

Does Drag work in other browsers besides Chrome?

Accepted Answer

No, we only work on Google Chrome.

Since we're a Google Chrome Extension, Drag only works on the Chrome browser.

Drag on Google Chrome browser

Question 5

How do I create a task card?

Accepted Answer

You can also manage your tasks in Drag, individually or sharing tasks in a team. Task cards look the same as email cards and have the same functionalities in the Drag popup preview. This means you can assign a task to a team member, set due dates, have comments and @mentions, change colors or create sub-tasks.

It's very simple to create a task. Just follow these steps:

Click on the plus button _Add Task _ on the top of a column inside a board
Type the task name
Click on Add
The input field will remain open in case you want to add more tasks. When you are done, just click outside to close the field.

To edit your task click on it again to open the Drag preview popup. There, you will be able to assign team members, comment, @mention someone, set dues date, change colors or add sub-tasks.

Question 6

Are Drag boards real time?

Accepted Answer

Yes, we are live action!

If your board is a Shared Inbox or your personal inbox, emails will load in real time, always on the top of the first column. In addition, every action a team member does on a board is instantly replicated to all other team members in that same board.

Real time actions include new emails, comments, assigns, replies, drag'n'dropping, color changes and due dates.

When there is something new on a board, a green dot is displayed next to the board title in your Gmail sidebar. That's the notification of new activity.

| Every new email on boards will appear on the top of the first column of the board. And if it's a reply on a previous email, the new reply will appear on the top of the column that the massage was left.

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