Question 1

How do I install Drag?

Accepted Answer

Drag has a very simple installation process.

Just click here for the direct link to our app in the Chrome Store. (Alternatively, you can go to Chrome Web Store and search for 'DragApp').
Click on 'Add to Chrome'

After installation:

Open or refresh your Gmail tab
An automatically popup from Gmail's authorizations will appear (here's why we need them)
Read and accept the permissions so Drag can be able to work on your Gmail account

Done. You are ready to start organizing and sharing emails in Gmail!

Installed Drag and nothing happened to your Gmail? Click here to see what may be happening.

Question 2

What is the difference between an Empty board, Shared Inbox and Google Groups board?

Accepted Answer

When you are creating a new board you have the option to choose between an Empty board, Shared inbox or Google Groups board. Here is the difference between them.

${youtube}Drag tips: Different types of boards

| Regardless of the type of board, you can always share it team members. Here's how.

Empty board

Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it. Drag boards were designed to be a flexible workspace for you and your team.

Shared inbox board

Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared email address. In Shared Inbox boards, new emails sent to the Shared email address will load on the top of the first column, in real time.

Google Groups board

Choose this option if you want to sync emails sent to a Google Group into a Drag board. Google Groups do not have a password associated to them, they are set up as distribution lists where multiple team members receive the same emails. **In Google Group

Question 3

Does Drag have a mobile app?

Accepted Answer

Our Chrome Extension is complemented by 2 mobile solutions:

Gmail / G Suite Add-on:

Our G Suite add-on is available in the G Suite Marketplace. This solution works on top of the Gmail app across all devices and Operational Systems.

With our mobile add-on, you are able to move emails across boards. The Gmail add-on does not provide, however, the drag and drop, search or other advanced features, for example.

Follow the steps below to install it:

Click on the '+' button on the right quick-access side panel.
You will be redirected to the G Suite Marketplace.
Search for 'Dragapp'.
Click on our app profile.
Click on 'install'.

Once you have it installed, you can access it from the quick-access side panel on the right side of your screen.

You can also access it from your mobile devices, from any email inside your Gmail mobile App. Our add-on will be displayed on the bottom, under the session 'Available add-ons".

Standalone Mobile App

Our standalone mobile app will include all features currently available in the Chrome Extension, is currently under development and we plan to launch it in July 2020 (for both Android and iOS). Contact our team at support@dragapp.com if

Question 4

Does Drag conflict with other Extensions?

Accepted Answer

Some Gmail Settings or Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches.

Conflicting Gmail Settings

Some Gmail settings may also cause conflicts with our interface. Below are the known settings:

Multiple Inboxes, Right-side Chat

To disable these settings, do the following steps:

Click on the Gmail cog button
Click on "See all settings"

3.. Click on 'advanced' 4.. Find Multiple Inboxes and Auto-advance and make sure they are 'disabled'

Scroll down and click on 'Save Changes'

Conversation mode

Drag requires conversation mode on in Gmail. It will not function properly when the conversation mode is off for an Gmail or G Suite account.

To enable the Conversation Mode, do the following steps:

||| Note if you are using Shared Inboxes, the following steps need to be followed when logged in to the original Shared Inbox in Gmail.

Click on the Gmail cog button
Click on "Settings"

On the "General" settings, find the option "Conversation view"
Turn conversation view on
Scroll down and click on 'Save Changes"

Conflicting Chrome Extensions

Below are some examples of extensions that we know that conflict with Drag. If you have any of them, p

Question 5

How do I use automations?

Accepted Answer

Do you have a lot of repeatable tasks in your day-to-day? Don't worry, Drag can take care of those for you. With Drag, you can preset rules to automate your workflows.

${youtube}Video Tutorial: How do I use automations in Drag boards?

You may know the Gmail rules or filters, our automations work very similar to them. Here is everything you need to know to use them.

|| Automations are included in our Pro Plan.

How it works

Each Drag board or workflow is different. That's why you can create different automations for different Drag boards. The best part is that our automations are all cross-boards. This means they allow actions in one board to trigger other actions in a completely separate board.

Our automations are combinations of 3 factors that you can customize:

Board

This is the board where your automation will be triggered. For example, if you select your main board, this means those rules will be applied to every email that arrives into your personal inbox. The same applies for other shared inboxes you select. You can only select 1 board at a time.

Conditions

These are the trigger conditions that determine when a rule will be applied. You can select as many conditions as you want. You can chose to set up automations based on email sender, email receiver and / or email subject, with options "contains" or "does not contain" a certain ke

Question 6

What is a Drag board?

Accepted Answer

Boards are where email and tasks get organized, information is shared, and great work happens. They give everyone a shared perspective on the work getting done and what still needs to get done.

Boards, columns and cards: The building blocks for your workflows

Drag boards are made up of columns and cards.

With the Drag Pro plan, you can create as many boards as you want and share with as many team members as you want. This way you can manage multiple workflows right from Gmail. Create and use Drag boards to manage customers, projects, leads or anything else.

Empty board vs Shared Inbox vs Google Groups board

Boards can be empty, Shared Inboxes or Google Groups.

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