Question 1

How do I fix the "This app is blocked" error message?

Accepted Answer

Having the following message when trying to install Drag? No problem.

Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them.

In this case, all you need to do is to add Drag in your list of trusted apps.

These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your Google Workspace account, follow the steps below. Otherwise, send this article to your Google Workspace administrator so they can follow the steps for you.

Click here to control which third-party and internal apps can access your Google Workspace data.
Click on "Configure new app" and select "OAuth App Name Or Client ID".

Use the following Client ID for our app: 104232899952-jds06v6th5h7b64svj1ceh4ugo2bf9p9.apps.googleusercontent.com and click on "Search".

Select the option "Trusted: can access all Google services" and click on "configure".

![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-07-

Question 2

"We are sorry, but you do not have access to this service" error message

Accepted Answer

If, while trying to install Drag, you get the following message from Google:

Don't worry, this can be fixed in a few steps.

|| You need to be a Google Workspace administrator to be able to follow these steps

Login to your Google Workspace admin console (https://admin.google.com)
Navigate to Apps > Google Workspace > Additional Google Services

Make sure that the option "Chrome Web Store" is set as "ON for everyone".

All users in your Google Workspace account should be able to install Chrome Extensions (including Drag) from there.

Download and install the Drag for Gmail Chrome Extension

Still need help? Our team will love to support at support@dragapp.com or via live chat.

Question 3

Does Drag have a mobile app?

Accepted Answer

Yes, absolutely! Find all information you need about our mobile apps below.

Installing the mobile app

You can download the mobile app from your app store:

What you can do with our mobile app

These are the actions you can currently perform from your phone:

View all boards, cards, assignments, tags, color code and due dates.
Perform the following actions from board view or card view: archive, delete, mark as read/unread, apply tag, assign, change color, add due date, report as spam or move across boards or columns.
Add, edit and delete comments and @mentions in the internal chat.
Move cards across boards and columns.
Add new task cards.
View checklists (read-only).
View notes (read-only).
Reply to emails from phone, either as an individual user@ accounts or reply as a shared inbox like support@.

Navigation tips

Quick navigation tips to make the most of our mobile app:

To select one or multiple cards: Tap and hold the first card until a checkbox is displayed on the card. Tap other cards you want to select, until all selected cards have a checked checkbox. Use this to apply bulk actions on 1 or multiple cards at once.

![](https://storage.crisp.chat/users

Question 4

How to reply to emails from a shared email address such as support@?

Accepted Answer

Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@.

Click below to learn how to use this feature:

From an Empty or Shared Inbox Board.
From a Google Groups Board.

From an Empty or Shared Inbox Board

In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in the board to reply on their behalf.

| If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To reply to emails on behalf of team members or on behalf of a shared email address, follow these steps.

Click on the board
Click on the dropdown next to the board title
Click on "Permissions"

This is how the board settings popup looks like:

You will see the list of team members invited to that board, with checkboxes next to their names. These checkboxes enable other team members in that board to reply as this specific team member.

For exampl

Question 5

How do I install Drag?

Accepted Answer

How do I install Drag Chrome Extension?

Drag has a very simple installation process.

Just click here for the direct link to our app in the Chrome Store. (Alternatively, you can go to Chrome Web Store and search for 'DragApp').

Click on the blue button 'Add to Chrome':

After installation:

Open or refresh your Gmail tab
An automatically popup from Gmail's authorizations will appear (here's why we need them)
Read and accept the permissions so Drag can be able to work on your Gmail account

That's all! Don't forget to install our mobile app as well.

How do I confirm that I have Drag installed?

You will know you have Drag installed when you see:

A Drag menu button on the top right, next to the Gmail search bar:

A Drag Boards session on the left side, under

Question 6

How do I use automations?

Accepted Answer

Do you have a lot of repeatable tasks in your day-to-day? Don't worry, we've got you covered. With Drag, you can preset rules to automate your workflows.

You may know the Gmail rules or filters. Our automations work very similar to them, but for Drag-related tasks. Here is everything you need to know to use them.

|| Automations are included in our Plus and Pro Plans.

How it works

Each Drag board or workflow is different. That's why you can create different automations for different Drag boards. The best part is that our automations are all cross-boards. This means they allow actions in one board to trigger other actions in a completely separate board.

Our automations are combinations of 3 factors that you can customize:

Board

This is the board where your automation will be triggered. For example, if you select your main board, this means those rules will be applied to every email that arrives into your personal inbox. The same applies for other shared inboxes you select. You can only select 1 board at a time.

Conditions

These are the trigger conditions that determine when a rule will be applied. You can select as many conditions as you want.

Actions

These are the conditions that will be applied to the emails when the automation is triggered.

Conditions that can trigger automations in Drag

There are 8 conditions to trigger automations in Dra

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