Articles on: ⚒️ Troubleshooting

Drag doesn't load or is broken

It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps:

In your Gmail menu, select Account, then go to Security

Find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access.

On your browser, click on the three dots menu, find More Tools and then select Clear browsing data

Make sure to select the options Cookies and other site data and Cached images and files. The time range must be All time. Then press Clear data.

Refresh your Gmail tab. Drag should work fine again.

Still having trouble? Our Customer Champions will load to help at

Updated on: 18/01/2023

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