"We are sorry, but you do not have access to this service" error message
If, while trying to install Drag, you get the following message from Google:
![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-10-20-at-08590_1h71rkf.png)
Don't worry, this can be fixed in a few steps.
You need to be a Google Workspace administrator to be able to follow these steps
Login to your Google Workspace admin console (https://admin.google.com)
Navigate to Apps > Additional Google Services
![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-10-20-at-09330_o8cys2.png)
Make sure that the option "Chrome Web Store" is set as "ON for everyone".
![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-10-20-at-09364_1anbyub.png)
All users in your Google Workspace account should be able to install Chrome Extensions (including Drag) from there.
Download and install the DragApp: Gmail shared inbox Chrome Extension
Still need help? Our team will love to support at support@dragapp.com or via live chat.
![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-10-20-at-08590_1h71rkf.png)
Don't worry, this can be fixed in a few steps.
You need to be a Google Workspace administrator to be able to follow these steps
Login to your Google Workspace admin console (https://admin.google.com)
Navigate to Apps > Additional Google Services
![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-10-20-at-09330_o8cys2.png)
Make sure that the option "Chrome Web Store" is set as "ON for everyone".
![](https://storage.crisp.chat/users/helpdesk/website/6fdac52c5a988000/screenshot-2021-10-20-at-09364_1anbyub.png)
All users in your Google Workspace account should be able to install Chrome Extensions (including Drag) from there.
Download and install the DragApp: Gmail shared inbox Chrome Extension
Still need help? Our team will love to support at support@dragapp.com or via live chat.
Updated on: 07/09/2023
Thank you!