When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after you install the extension, try the following steps:

1. Have you authenticated Drag?
For Drag to function properly, you authenticate your account and grant us certain permission (read more about it here). If that popup did not appear to you:



Check if the authentication popup is on other tabs or windows:
Depending on your browser settings, the authentication popup may load in different ways. It may load in a different tab than Gmail or in a different window in your computer. Check all of your tabs and windows so see if they authentication popup is in another location.

Do you have multiple monitors?
If you have multiple monitors, Drag's authentication popup may be loading in a secondary monitor. Please look into all windows and tabs in your browser on secondary monitors to check if the authentication popup is there.

Refresh the page
Users may accidentally close the authentication popup without properly authenticating their account. This would stop Drag from being initiated. Try refreshing your page and this should trigger the authentication popup to re-appear.

2. Check if Drag is enabled
You may have Drag disabled in your account. To check if this is the case, click on the "Drag" setting button on the top right and check if the option that appears to you in gray text is 'Disable Drag on (...)'.



3. Check if there is a conflict with other extensions
Some extensions that also modify Gmail, like Drag does, can conflict with our extension and interfere in some aspects of our user interface. These conflicts may stop Drag from working. Please disable the conflicting extensions and refresh your page to see if Drag loads.

Still not working? Please email us at support@dragapp.com. Our Customer Success Team will love to help you.
Was this article helpful?
Cancel
Thank you!