When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after you install the extension, try the following steps:

Have you authenticated Drag?

For Drag to function properly, you need to authenticate your account and grant us certain permissions (here's why we need them). If that popup did not appear to you:



1. Refresh the page

Users may accidentally close the authentication popup without properly authenticating their account. This would stop Drag from being initiated. Try refreshing your page and this should trigger the authentication popup to re-appear.

2. Check if the authentication popup is in other browser tabs or windows

Depending on your browser settings, the authentication popup may load in a different tab than Gmail or in a different window in your computer. Check all of your tabs and windows so see if they authentication popup is in another location.

3. Check secondary monitors

If you have multiple monitors, the authentication popup may be loading in a secondary monitor. Please look into all windows and tabs in your browser on secondary monitors to check if the authentication popup is there.

Check if Drag is enabled

You may have Drag installed but disabled in your account. To check that, open the menu and check what is written under the big red button. If it says "Enable Drag on (email@email.com)", Drag is disabled in your account. Click on this option to enable Drag in this account and it should be fine.



Check if there is a conflict with other extensions

Some extensions that also modify Gmail, like Drag does, can conflict with our extension and interfere in some aspects of our user interface. These conflicts may stop Drag from working. Please disable the conflicting extensions and refresh your page to see if Drag loads.

Still not working? Our Support team will love to help at support@dragapp.com.
Was this article helpful?
Cancel
Thank you!