If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following:

Do I have any rules to auto-archive emails sent to this Google Group?

You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.

Some other Chrome Extensions create auto-archive rules automatically in your Gmail account upon installation. So, if you have tried other Chrome Extensions in Gmail prior to Drag, you may have rules set up in your account even if you have not set them up yourself.
To check if this is your case:

Click on the Gmail cog button 'settings' on the top right then click on See all settings



Click on 'Filters and blocked addresses'.
Search for 'skip inbox' and check if you have any rules auto-archiving emails sent to that specific Google Group.

Are the email notifications enabled for this Google Group?

You need to have email notifications enabled to allow emails to load into Drag Google Groups boards. To check it:

Sign in to Google Groups.
Click My groups.
Choose a group.
In the top right, click My settings and then Membership and Email Settings.



Selection the option "Notify me for every new message" to receive new messages in real time. You can select any other preferred option but make sure you do not select "Don't send email updates".



Is the board admin part of the Google Group?

The board admin (user who created the board) needs to be part of that specific Google Group for our boards to work properly. To check it:

Click on the dropdown menu next to the board title and select Share Board.



You will see the list of users in that board. The admin will be on the top.



Sign in to Google Groups.
Choose a group.
Click on 'members' and confirm that the board owner is a member of this Google Group. Note the user doesn't need to be an owner of the Google Group, just needs to be at least a member.



If you note the current board owner is NOT part of the Google Group, pick one of these options:

Add the board owner as a member of the Google Group, or
Delete the board and have one of the Google Group members to re-create it.

Has the Google Group email address changed since I added the Drag board?

Changing the email address associated to the Google Group may cause emails to stop loading into the board. If this happen, choose one of the following:

Remove the board and add it again with the new Google Group email address.
Create an automation (if you are the board owner) to send all emails sent to the new Google Groups email address to load into the Google Groups board.

Have I tried another Chrome Extension in Gmail before Drag?

Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches. Click here to check if you have a conflict.

If you are still having issues after checking the points above, please contact us at support@dragapp.com. Our support team will love to help.
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