"Something went wrong" message when trying to access Drag's mobile app

Are you getting the following error message when trying to log in to Drag's mobile app?



Not a problem, this should be easy to fix.

This error message is displayed when your Google Workspace account has not granted Drag's mobile app the required permissions to connect to your account. To fix this, you need to add Drag's mobile app in your list of trusted apps. Below are the instructions to do that.

You need to be the administrator of your Google Workspace account to follow these steps.

From your browser,

Log into your Google Workspace admin account at https://admin.google.com/.
Go to Security > Access and Data Control > API Controls.



Click on Manage Google Services.
Make sure the option "Google Workspace Admin" has the "Access" option set up as "Unrestricted".



Go back to the "API control" dashboard and select "Manage third-party app access".
Select the option Configure new app.



Search for Drag's mobile app and click on it.

Use the following codes for each Operating System:

iOS: 104232899952-0486rs7ceen50krfe9slc4sp7caivm0f.apps.googleusercontent.com
Android: 104232899952-6psv5lb4khv5lon3ra7gld6cj3f302o4.apps.googleusercontent.com



Select if you want to grant access to your entire organization (recommended) or just specific org units, then click on continue.



Under Access to Google Data, select the option Trusted and click on Continue.



Review your selection and click on Finish.

Once all the steps are followed, try logging to our mobile app again.

Still need help? Our team will love to help at support@dragapp.com.

Updated on: 16/09/2024