Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@.

Click below to learn how to use this feature:
- From an Empty or Shared Inbox Board.
- From a Google Groups Board.

From an Empty or Shared Inbox Board

In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in the board to reply on their behalf.

If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To reply to emails on behalf of team members or on behalf of a shared email address, follow these steps.

Click on the board
Click on the dropdown next to the board title
Click on "Permissions"

This is how the board settings popup looks like:

You will see the list of team members invited to that board, with checkboxes next to their names. These checkboxes enable other team members in that board to reply as this specific team member.

For example, if support@dragapp.com has a ticked checkbox, this means that all other team members - in that board - can reply to emails - in that board - from the support@dragapp.com email address.

You can only change permissions for your own account. If you want to allow team members to reply as a shared inbox such as support@, please login that Gmail account, follow the same steps above and grant permissions in your board settings.

Select the desired sender when replying to emails

If respective permissions are granted, you will have multiple options on the button Reply As inside the Email Detailed View.

When replying to an email, select from that drop down the desired sender.

The email recipient will receive the email from the sender you chose in the drop down menu.

From a Google Groups Board

To be able to reply to emails from the Google Groups alias, you need to set up the Google Groups alias into your normal Gmail or G Suite account. To do that:

Add the Google Group alias to your own account with the following steps:

In the top right of your Gmail inbox, click Settings Settings and then Settings.
Click the Accounts and import or Accounts tab.
In the 'Send email as' section, click Add another email address.

Enter your name and the address that you want to send from.
Click Next Step and then Send verification.
For school or work accounts, enter the SMTP server (for example, smtp.gmail.com or smtp.yourschool.edu) and the username and password on that account.
Click Add account.
Sign in to the account that you added.
Open the confirmation message that you received from Gmail.
Click the link.

The steps above need to be performed individually by every user that needs to reply as a Google Group alias.

Select the desired sender when replying to emails

After you complete step #1, you will be able to compose new emails or reply to emails from that Google Group email address, from the field "From" in the compose box.

How to setup a default email sender?

You can set up default email senders per board. For example, in a shared inbox such support@, you can set it up so whoever replies to emails in that board, will have their replies automatically sent from support@ email address.

To use this feature:

Click inside any email
Click on the 'reply as' drop down button
Click on "Set Default Email"

Alternatively, select the option 'Set Default Email' in the drop down next to the board title, on the top bar:

Select the email address that wish to turn the default in that specific board. You can only select up to 1 default email address per board.

If no email addresses are selected as default, replies in that board will be sent from the sender's email addresses, like they would in normal Gmail.

How do signatures work when I reply as a different email address?

Drag will automatically insert the signature of the email address that the reply will be sent from.

For Shared Inboxes:

By selecting "reply as" a different email address other than yours, Drag will automatically insert the email sender's signature.

For Google Groups:

To manage your different signatures when replying from a Google Groups email address:

Click on Gmail settings
Go to "General" tab
Scroll down to the "signature" option
Edit your signatures for your Google Groups email address

Still have questions? Email us at support@dragapp.com. Our customer success team will love to help.
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