Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@. Read here how to set it up.

From an Empty or Shared Inbox Board

In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in the board to reply on their behalf.

If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To reply to emails on behalf of team members or on behalf of a shared email address, follow these steps.

Go to board settings

You can access board settings in 2 ways:

- From the drop down menu next to each board name on the Gmail left column.

- If you are inside the board, on the 3-dot button on the top right of your board.

Chose permissions

This is how the board settings popup looks like:

You will see the list of team members invited to that board, with checkboxes next to their names. These checkboxes enable other team members in that board to reply as this specific team member.

For example, if support@dragapp.com has a ticked checkbox, this means that all other team members - in that board - can reply to emails - in that board - from support@dragapp.com email address.

You can only change permissions for your own account. If you want to allow team members to reply as a shared inbox such as support@, please login that Gmail account, follow the same steps above and grant permissions in your board settings.

Select the desired sender when replying to emails

If respective permissions are granted, you will have multiple options on the button Reply As inside the Email Detailed View. When replying to an email, simply select from that drop down the desired sender.

The email recipient will receive the email from the sender you chose in the drop down menu.

From a Google Groups Board

To be able to reply to emails from the Google Groups alias, you need to set up the Google Groups alias into your normal Gmail or G Suite account. To do that:

Add the Google Groups alias to your account

If you are the G Suite account admin: you can create aliases for all team members within your organization at once. Just follow these steps.

If you are not the G Suite account admin: you can create aliases for your own account, if you have the respective credentials to do so. Just follow these steps.

Select the desired sender when replying to emails

After you complete step #1, every time you compose an email you will have the option to select from which alias to send the email, from the field "From".

How do signatures work when I reply as a different email address?

Drag will automatically insert the signature of the email address that the reply will be sent from.

Note that signatures are only available for real G Suite accounts. Therefore, if you are using an alias to reply as a Google Group email address, signatures won't be available.

An alternative to signatures for Google Groups boards is to add the Google Groups signature as a Gmail Template. So you will be able to insert signatures in 2 clicks.

Still have questions? Email us at support@dragapp.com. Our customer success team will love to help.
Was this article helpful?
Thank you!