Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@.

Read here how to use this feature.

From an Empty or Shared Inbox Board

In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in the board to reply on their behalf.

If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To reply to emails on behalf of team members or on behalf of a shared email address, follow these steps.

Go to Board Permissions

From the drop down menu next to each board name on the Gmail left column.

OR, if you are already on the board of the shared email address, use the Board Permissions button on the top right of the board.

Chose permissions

This is how the board settings popup looks like:

You will see the list of team members invited to that board, with checkboxes next to their names. These checkboxes enable other team members in that board to reply as this specific team member.

For example, if support@dragapp.com has a ticked checkbox, this means that all other team members - in that board - can reply to emails - in that board - from the support@dragapp.com email address.

You can only change permissions for your own account. If you want to allow team members to reply as a shared inbox such as support@, please login that Gmail account, follow the same steps above and grant permissions in your board settings.

Select the desired sender when replying to emails

If respective permissions are granted, you will have multiple options on the button Reply As inside the Email Detailed View. When replying to an email, simply select from that drop down the desired sender.

The email recipient will receive the email from the sender you chose in the drop down menu.

From a Google Groups Board

To be able to reply to emails from the Google Groups alias, you need to set up the Google Groups alias into your normal Gmail or G Suite account. To do that:

Add the Google Group alias to your own account with the following steps:

In the top right of your Gmail inbox, click Settings Settings and then Settings.
Click the Accounts and import or Accounts tab.
In the 'Send email as' section, click Add another email address.

Enter your name and the address that you want to send from.
Click Next Step and then Send verification.
For school or work accounts, enter the SMTP server (for example, smtp.gmail.com or smtp.yourschool.edu) and the username and password on that account.
Click Add account.
Sign in to the account that you added.
Open the confirmation message that you received from Gmail.
Click the link.

The steps above need to be performed individually by every user that needs to reply as a Google Group alias.

Select the desired sender when replying to emails

After you complete step #1, every time you compose an email you will have the option to select from which alias to send the email, from the field "From".

How do signatures work when I reply as a different email address?

Drag will automatically insert the signature of the email address that the reply will be sent from.

Note that signatures are only available for real G Suite accounts. Therefore, if you are using an alias to reply as a Google Group email address, signatures won't be available.

An alternative to signatures for Google Groups boards is to add the Google Groups signature as a Gmail Template. So you will be able to insert signatures in 2 clicks.

Still have questions? Email us at support@dragapp.com. Our customer success team will love to help.
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