What is the difference between an Empty board, Shared Inbox and Google Groups board?
When you are creating a new board you have the option to either start with an empty board or add incoming emails from a Shared inbox or Google Group.
If you choose to add incoming emails, the emails sent to that Shared Inbox or Google Group will load in real time into the board. If you choose not to add incoming emails, your board will start empty and you can customize it according to your workflows.
Regardless of the type of board, you can always share it team members. Here's how.
Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it or even create automations to move cards into it automatically. Drag boards were designed to be a flexible workspace for you and your team.
Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared email address. In Shared Inbox boards, new emails sent to that shared email address will load on the top of the first column, in real time.
Choose this option if you want to sync emails sent to a Google Group into a Drag board. Google Groups do not have a password associated to them, they are set up as distribution lists where multiple team members receive the same emails. In Google Groups boards, new emails sent to the Google Group email address will load on the top of the first column, in real time.
Regardless of the type of board, you can always [move cards manually across boards to share it to other team members. For example, if you receive a support email in your personal inbox, you can simple drag it into the support@ board so you support team can act on it immediately.
Empty boards can always be converted into Shared Inboxes or Google Groups. However, Shared Inboxes or Google Groups cannot be changed.
To turn empty boards into a Shared Inbox or Google Groups board:
Go to the board.
Click on the dropdown menu next to the board title.
Click on "add incoming email".
Select if you want to add incoming emails from a Shared Inbox or a Google Group.
Input the email address linked to your Shared Inbox or Google Group.
If Shared Inbox, you will be asked to enter the password for that account.
That's it! Emails sent to that email address will now load in real time into your board.
Still have questions? Our customer champions will love to help at support@dragapp.com.
If you choose to add incoming emails, the emails sent to that Shared Inbox or Google Group will load in real time into the board. If you choose not to add incoming emails, your board will start empty and you can customize it according to your workflows.
Regardless of the type of board, you can always share it team members. Here's how.
Empty board
Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it or even create automations to move cards into it automatically. Drag boards were designed to be a flexible workspace for you and your team.
Shared inbox board
Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared email address. In Shared Inbox boards, new emails sent to that shared email address will load on the top of the first column, in real time.
Google Groups board
Choose this option if you want to sync emails sent to a Google Group into a Drag board. Google Groups do not have a password associated to them, they are set up as distribution lists where multiple team members receive the same emails. In Google Groups boards, new emails sent to the Google Group email address will load on the top of the first column, in real time.
Regardless of the type of board, you can always [move cards manually across boards to share it to other team members. For example, if you receive a support email in your personal inbox, you can simple drag it into the support@ board so you support team can act on it immediately.
Can I change a board type?
Empty boards can always be converted into Shared Inboxes or Google Groups. However, Shared Inboxes or Google Groups cannot be changed.
To turn empty boards into a Shared Inbox or Google Groups board:
Go to the board.
Click on the dropdown menu next to the board title.
Click on "add incoming email".
Select if you want to add incoming emails from a Shared Inbox or a Google Group.
Input the email address linked to your Shared Inbox or Google Group.
If Shared Inbox, you will be asked to enter the password for that account.
That's it! Emails sent to that email address will now load in real time into your board.
Still have questions? Our customer champions will love to help at support@dragapp.com.
Updated on: 18/07/2023
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