Drag's Shared inbox is the best solution to have your team collaborating on a shared Gmail account such as support@.

It's very simple to create a Shared Inbox. Follow these steps:

You'll need the password of the account you want to share into a board.

Note this article is only for teams that want to share a real email address with login and password. If you are using a Google Group instead, check this article instead.

How to add a Shared Inbox board

Create a new board choosing the option Shared Inbox
Input the name of the new board and the email address you want to be shared e.g. support@ and press create

Automatically a Gmail login will popup. Select the account and type the password
You'll be redirected to Drag's permissions popup. Read and accept it.

You will be prompted to invite team members to the board. Type the email addresses of the team members that you want share this account with and click on 'Add'. Otherwise, click on 'skip this step'.
You'll be redirected automatically to the new board.

Invited members will receive an email notification to access the new shared board.

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