How to add a Shared Inbox board

You can either create a new Shared Inbox board from scratch or "Add Incoming Emails" from a Shared Inbox into an existing board (so that all emails sent to that Shared Inbox load on that board in real time).

Note this article is only for teams that want to share a real email address with login and password. If you are using a Google Group, check this article instead.
Shared inboxes are included in our Pro Plan.

Option 1: Creating a new Shared Inbox board from scratch

On you Gmail sidebar menu, find "Drag Boards" and click on the '+' icon next to it



Select the workflow that you want to use this Shared Inbox for.



Invite team members that you want to share this board with. Otherwise, if you don't want to share the board with anyone else, just click on "next step". You will be able to share the board at anytime later.
Select the Shared Inbox option and input the desired board name and respective Shared Inbox email address, then click on "Create Board".



Authenticate that account by logging in.
You'll be redirected to Drag's permissions popup. Read and accept it.
You will be redirected back to the board and will be ready to go! Historical emails in that inbox will load on the first column, and future emails sent to that email address will load in real time as well.

Option 2: Adding incoming emails from a Shared Inbox to an empty board

You can also add incoming emails from a Shared Inbox to an existing (empty) board. To do that:

Go to the board where you want to add the Shared Inbox.
Click on the dropdown menu next to the board title.
Click on "add incoming email".



Select "Shared Inbox" and input the email address of the inbox you would like to add to that board.
Authenticate that account by logging in.
You'll be redirected to Drag's permissions popup. Read and accept it.
You will be redirected back to the board and will be ready to go! Historical emails in that inbox will load on the first column, and future emails sent to that email address will load in real time as well.

What if I am already logged into my Shared Inbox in Gmail?

You can also share a Drag Shared Inbox board from inside the Shared Inbox account itself. Steps below 👇🏻

Log into the Shared Inbox account in Gmail (e.g. support@, info@)
Make sure Drag is enabled by checking in the Drag settings button on the top right if it says "Disable Drag on email@email.com"



Turn the Drag toggle button on (to see that inbox in Drag board view).
Share the board with other team members.

All invited users will then have the Shared Inbox board added in their "Drag boards" list on the left side column.

Don't forget you can rename boards by simply clicking on their titles, just below the Gmail search bar!

Still need help? Email us at support@dragapp.com or chat with us, our customer champions will love to help!
Was this article helpful?
Cancel
Thank you!