Drag's Shared inbox is the best solution to have your team collaborating on a shared Gmail account such as support@. It's very simple to create a Shared Inbox. Follow these steps:

You'll need the password of the account you want to share into a board.

From your invidividual Gmail account:

Create a new board choosing the option Shared Inbox
Input the name of the new board and the email address you want to be shared e.g. support@ and press create
Automatically a Gmail login will popup. Select the account and type the password
You'll be redirected to Drag's permissions popup. Read and accept it.



You will be prompted to invite team members to the board. Type the email addresses of the team members that you want share this account with and click on 'Add'. Otherwise, click on 'skip this step'.
You'll be redirected automatically to the new board.

From the Shared Inbox account (e.g. support@):

You can also create a Shared Inbox from the original account you want to share.

Login to the account you want to share (e.g support@)
Install Drag. If you have it installed already, turn the Drag toggle button on.



On the top right of the board, click on the Share button
Type the email addresses of the team members that you want share this account with and click on add (or hit enter)



In both cases, invited members will receive an email notification to access the new shared board.

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