Why aren't emails loading on my Google Groups board?
If you add a Google Groups board but notice that emails aren't loading in real-time on the board as they should, check the following:
You may have a rule set up in your Gmail to automatically archive emails sent to that specific Google Group. In this case, the emails will not be loaded on the board.
Some other Chrome extensions automatically create auto-archiving rules in your Gmail account after installation. So if you tried other Chrome extensions in Gmail before dragging, you may have rules set up in your account even if you haven't set them up.
To check if this is your case:
Click the Gmail 'settings' gear button in the top right corner and click See all settings
2. Click on ‘Filters and blocked addresses’.
Search 'skip inbox' and check if you have any rules for automatically archiving emails sent to that specific Google Group.
Remove these rules.
You need to have email notifications turned on to allow emails to be uploaded to Drag Google Groups dashboards. To check:
Log in to Google Groups.
Click My Groups.
Select the Google Group that is experiencing the dragging issue.
In the "Subscription" column, make sure the option selected is "Each Email".
The dashboard admin (user who created the board) needs to be part of that specific Google Group for our dashboards to work correctly. To check:
1. Click on team member avatars in the top right corner of the dashboard.
You will see the list of users in this frame. The administrator will be the first user on the list.
3. Log in to Google Groups.
Select the Google Group that is experiencing the dragging issue.
Click 'members' and confirm that the board owner is a member of this Google Group. Note that the user does not need to be an owner of the Google Group, they just need to be at least a member.
If you see that the current board owner is NOT part of the Google Group, choose one of these options:
Add the board owner as a member of the Google Group or
Delete the dashboard and ask one of the Google Group members to recreate it (to become the new owner of the Google Groups dashboard).
To avoid confusion, Gmail doesn't forward messages sent to your own alias (or a group you belong to) to your inbox. As a result, if you are a member of a Google Group and are sending test emails from your own account, those emails will not be loaded into the Drag Google Groups frame.
You can read more about this in this Google Workspace help article.
To overcome this, try sending test emails from an external account to the Google Group.
Changing the email address associated with the Google Group may cause emails to stop loading on the board. If this happens, choose one of the following options:
Remove the panel and add it again with the new Google Group email address.
Create an automation (if you are the dashboard owner) to send all outgoing emails to the new Google Groups email address to upload them to the Google Groups board.
Some Chrome extensions that also modify Gmail may conflict with our extension and interfere with some aspects of our user interface, causing slowdowns or crashes. Click here to check if you have a conflict.
As part of its smart features, Gmail may automatically flag some of the emails sent to this Google Group as spam. And when emails are marked as spam, they don't reach the forum owner's inbox, which means they won't reach the Google Group forum. To resolve this, the forum owner needs to create one in their Gmail account to prevent any email sent to that Google Group from going to the spam folder:
If you still have issues after checking the above points, please contact us at support@dragapp.com. Our support team would love to help.
Do I have a rule to automatically archive emails sent to this Google Group?
You may have a rule set up in your Gmail to automatically archive emails sent to that specific Google Group. In this case, the emails will not be loaded on the board.
Some other Chrome extensions automatically create auto-archiving rules in your Gmail account after installation. So if you tried other Chrome extensions in Gmail before dragging, you may have rules set up in your account even if you haven't set them up.
To check if this is your case:
Click the Gmail 'settings' gear button in the top right corner and click See all settings
2. Click on ‘Filters and blocked addresses’.
Search 'skip inbox' and check if you have any rules for automatically archiving emails sent to that specific Google Group.
Remove these rules.
Are email notifications enabled for this Google Group?
You need to have email notifications turned on to allow emails to be uploaded to Drag Google Groups dashboards. To check:
Log in to Google Groups.
Click My Groups.
Select the Google Group that is experiencing the dragging issue.
In the "Subscription" column, make sure the option selected is "Each Email".
Is the board admin part of the Google Group?
The dashboard admin (user who created the board) needs to be part of that specific Google Group for our dashboards to work correctly. To check:
1. Click on team member avatars in the top right corner of the dashboard.
You will see the list of users in this frame. The administrator will be the first user on the list.
3. Log in to Google Groups.
Select the Google Group that is experiencing the dragging issue.
Click 'members' and confirm that the board owner is a member of this Google Group. Note that the user does not need to be an owner of the Google Group, they just need to be at least a member.
If you see that the current board owner is NOT part of the Google Group, choose one of these options:
Add the board owner as a member of the Google Group or
Delete the dashboard and ask one of the Google Group members to recreate it (to become the new owner of the Google Groups dashboard).
Am I sending test emails (as a Group member) to the Google Group?
To avoid confusion, Gmail doesn't forward messages sent to your own alias (or a group you belong to) to your inbox. As a result, if you are a member of a Google Group and are sending test emails from your own account, those emails will not be loaded into the Drag Google Groups frame.
You can read more about this in this Google Workspace help article.
To overcome this, try sending test emails from an external account to the Google Group.
Has my Google Group email address changed since I added the Drag panel?
Changing the email address associated with the Google Group may cause emails to stop loading on the board. If this happens, choose one of the following options:
Remove the panel and add it again with the new Google Group email address.
Create an automation (if you are the dashboard owner) to send all outgoing emails to the new Google Groups email address to upload them to the Google Groups board.
Did I try another Chrome extension in Gmail before Drag?
Some Chrome extensions that also modify Gmail may conflict with our extension and interfere with some aspects of our user interface, causing slowdowns or crashes. Click here to check if you have a conflict.
Do emails sent to this Google Group go to the forum owner's spam folder?
As part of its smart features, Gmail may automatically flag some of the emails sent to this Google Group as spam. And when emails are marked as spam, they don't reach the forum owner's inbox, which means they won't reach the Google Group forum. To resolve this, the forum owner needs to create one in their Gmail account to prevent any email sent to that Google Group from going to the spam folder:
If you still have issues after checking the above points, please contact us at support@dragapp.com. Our support team would love to help.
Updated on: 13/02/2025
Thank you!