• How to use AI Tagging by Intent

  AI Tagging by Intent helps you automatically categorize incoming emails based on their purpose, so your team can instantly see what each email is about and act on it faster. What it does AI Tagging by Intent automatically analyzes the content of incoming emails in your Drag boards and classifies them into intent categories: Action Required: emails that need a task or reply from you Awaiting Reply: threads where you’ve responded and are waiting for someone else FYI:Few readers

• How to use AI Sentiment Detection

  AI Sentiment Detection helps you instantly understand the tone and emotion behind every email — so your team can respond faster, prioritize better, and maintain the right customer tone. What it does AI Sentiment Detection automatically analyzes the tone of incoming emails in your Drag boards and classifies them as: 😊 Positive: happy, satisfied, or appreciative messages 😐 Neutral: factual or informational messages 😟 Negative: frustrated, upset, or dissatisfied messages 🚨 UrgFew readers

• How to use AI Drafts

  AI Drafts help you write clear, on-brand replies in seconds, directly from your inbox. You stay in control of what gets sent, while AI handles the heavy lifting. This article explains what AI Drafts are, where you can use them, how to enable them, and how to choose the right setup for your workflow. What are AI Drafts? AI Drafts generate suggested email replies based on: The content of the email or thread you are replying to Your previous messages and writing style Optional instructioFew readers