When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after installing the extension, try the following steps:

Did you authenticate Drag?

For Drag to work properly, you need to authenticate your account and grant us certain permissions ( see why we need them). If this pop-up didn't appear for you:

1. Refresh the page

Users may accidentally close the authentication pop-up without properly authenticating their account. This would prevent Drag from starting. Try refreshing your page and this should make the authentication pop-up reappear.

2. Check if the authentication pop-up is in other browser tabs or windows

Depending on your browser settings, the authentication pop-up may load in a different Gmail tab or in a different window on your computer. Check all your tabs and windows to see if the authentication pop-up is in another location.

3. Check secondary monitors

If you have multiple monitors, the authentication popup may be loading on a secondary monitor. Check all your browser windows and tabs on secondary monitors to see if the authentication pop-up is there.

Check if Drag is enabled

You may have Drag installed but disabled on your account. To check this, open the menu and check what is written below the big red button. If it says "Enable dragging on (email@email.com)", dragging is disabled on your account. Click this option to enable dragging on this account and everything will be fine.

Check for conflict with other extensions

Some extensions that also modify Gmail, such as Drag, may conflict with our extension and interfere with some aspects of our user interface. These conflicts can prevent Drag from functioning. Disable conflicting extensions and refresh your page to see if Drag loads.

Still not working? Our support team would love to help at support@dragapp.com.

Updated on: 13/02/2025