Artigos sobre: 🤝 Collaboration

How to reply to emails from a shared email address such as support@?From an Empty or Shared Inbox BoardFrom a Google Groups BoardHow to setup a default email sender?How do signatures work wh

Articles on: 🤝 Collaboration

Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@.

Click below to learn how to use this feature:
- From an Empty or Shared Inbox Board.
- From a Google Groups Board.
- How to setup a default email sender.

In order to do that in empty or shared inbox boards, each email account in the board (including team members and / or a Shared Inbox) needs to grant permissions for others on the board to reply on their behalf.

If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To grant permissions for others to reply on your behalf (or to grant permission to a team to reply as a shared inbox email address):

Click on the menu button on the top right.

Go to Boards > Board settings.

Under Reply Permissions, turn the toggle button on to grant permission for others to reply on your behalf.

Log in to the Shared Inbox Gmail account and follow the same steps to allow your team to send emails as a Shared Inbox.

You can only change permissions for your own account. If you want to allow team members to reply as a shared inbox such as support@, please login that Gmail account, follow the same steps above and grant permissions in your board settings.

Select the desired sender when replying to emails

If respective permissions are granted, you will have multiple options on the button Reply As inside the Email Detailed View.

When replying to an email, select from that drop down the desired sender (or setup a default email sender).

The email recipient will receive the email from the sender you chose in the drop down menu.

To be able to reply to emails from the Google Groups alias, you need to set up the Google Groups alias into your normal Gmail or G Suite account. To do that:

Add the Google Group alias to your own account with the following steps:

In the top right of your Gmail inbox, click Settings Settings and then Settings.

Click the Accounts and import or Accounts tab.

In the 'Send email as' section, click Add another email address.

Enter your name and the address that you want to send from.

Click Next Step and then Send verification.

For school or work accounts, enter the SMTP server (for example, or and the username and password on that account.

Click Add account.

Sign in to the account that you added.

Open the confirmation message that you received from Gmail.

Click the link.

The steps above need to be performed individually by every user that needs to reply as a Google Group alias.

Select the desired sender when replying to emails

After you complete step #1, you will be able to compose new emails or reply to emails from that Google Group email address, from the field "From" in the compose box.

You can set up default email senders per board. For example, in a shared inbox such support@, you can set it up so whoever replies to emails in that board, will have their replies automatically sent from support@ email address.

To use this feature:

Click on the menu button on the top right and go to Boards > Default sender.

Alternatively, select the option 'Set Default Email' in the drop down next to the board title, on the top bar:

You will see the list of team members invited to that board, with checkboxes next to their names. The checkboxes show if those team members have granted the "reply as" permissions on that given board.

For example, if has a ticked checkbox, this means that all other team members - in that board - can reply to emails - in that board - from the email address.

Select the email address that wish to turn the default in that specific board. The email account must have granted permission to be able to be the default sender. You can only select up to 1 default email address per board.

If no email addresses are selected as default, replies in that board will be sent from the sender's email addresses, like they would in normal Gmail.

Go back to your boards and reply to emails normally. The default account will be the default email address on your emails. You can still manually select any other email address to "reply as", as long as the permissions are granted.

Drag will automatically insert the signature of the email address that the reply will be sent from.

For Shared Inboxes:

By selecting "reply as" a different email address other than yours, Drag will automatically insert the email sender's signature.

For Google Groups:

To manage your different signatures when replying from a Google Groups email address:

Click on Gmail settings

Go to "General" tab

Scroll down to the "signature" option

Edit your signatures for your Google Groups email address

Yes, you can! Do to that, please check this article.

Still have questions? Email us at Our customer success team will love to help.

Updated on: 02/02/2023

Actualizado em: 08/05/2023

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