Question 1

How do I install a local version of Drag?

Accepted Answer

In some specific instances, from closed beta testing schemes to debugging, our team might share a local version of Drag with you. We share these local versions by sending a unique link to you with a .zip file. This article explains how to download and install a local version in your computer.

Note that, while using a local version, you will not be using our live Chrome Store version, thus will not receive the updates we launch into the Chrome Store.

Click on the link sent by our team and, on the top right, select Download to download the local version.

Unzip the file.
Go to chrome://extensions/ (copy and paste this link into your browser).
On the top right of the screen, turn the Developer Mode on. The number of the Drag extension version will appear next to its name.

On the top left, click on Load unpacked.
Select the unzipped file of the local version from your computer.

If you also have t

Question 2

Shared Inbox or Google Group: which one is right for me?What are Shared Inboxes and Google Groups?What is the difference between using Drag with Shared Inboxes and Google Groups?Which one is

Accepted Answer

Articles on: 🚀 Getting Started

Lots of teams come across this debate when it comes to managing team emails - Should we use Shared Inboxes or Google Groups?

The goal of this article is to support these teams in their decision on what set up to go for.

Both Shared Inboxes and Google Groups can be integrated into Drag boards.

They seem to be the same at a first glance, starting with info@, support@, etc. The biggest difference is the way they handle incoming emails.

Shared Inboxes are real inboxes (that you login with a password), and are set up as "users" in your Google Workspace account.
Google Groups work like email distribution lists. When an email is sent to a Google Group, a copy of that email is sent individually to all users inside that particular Group. Google Groups do not count as users in your Google Workspace account.

There are a few differences between using Shared Inbox or Google Groups on Drag boards.

Profile Picture

With a Shared Inbox, you can assign a profile picture to your team inbox, for example your company logo, giving a more professional look to your emails.
Google Groups do not support profile pictures. You have the options to either reply to emails from your own individual account (with your own profile picture) or send emails from th

Question 3

How do I fix the "This app is blocked" error message?

Accepted Answer

Articles on: ⚒️ Troubleshooting

Having the following message when trying to install Drag? No problem.

Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them.

In this case, all you need to do is to add Drag in your list of trusted apps.

These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your Google Workspace account, follow the steps below. Otherwise, send this article to your Google Workspace administrator so they can follow the steps for you.

Click here to control which third-party and internal apps can access your Google Workspace data.
Click on "Configure new app" and select "OAuth App Name Or Client ID".

Use the following Client ID for our app: 104232899952-jds06v6th5h7b64svj1ceh4ugo2bf9p9.apps.googleusercontent.com and click on "Search".

Select the option "Trusted: can access all Google services" and click on "configure".

![](https://storage.crisp.chat/users/helpdesk/website/2d69e5739bc39000/cea2fa27-535e-4c2

Question 4

What is the difference between an Empty board, Shared Inbox and Google Groups board?Can I change a board type?

Accepted Answer

Articles on: 🚀 Getting Started

When you are creating a new board you have the option to either start with an empty board or add incoming emails from a Shared inbox or Google Group.

If you choose to add incoming emails, the emails sent to that Shared Inbox or Google Group will load in real time into the board. If you choose not to add incoming emails, your board will start empty and you can customize it according to your workflows.

Regardless of the type of board, you can always share it team members. Here's how.

Empty board

Choose this option if you want the board to start empty, like a blank canvas. You can then populate it the way you want. Create new cards. Drag cards into it or even create automations to move cards into it automatically. Drag boards were designed to be a flexible workspace for you and your team.

Shared inbox board

Choose this option if you want emails from a shared account (e.g. support@) to load automatically into the board. In this case, you need to have a login and password for the shared

Question 5

How do I filter a board?How does the filter work?How do I filter a board?How do I remove a filter?Recent filters

Accepted Answer

Articles on: 💨 Productivity

You can quickly narrow down to the most relevant cards in your Drag boards in a few clicks with our filter feature.

You can filter Drag boards across up to 10 dimensions:

From

Email senders (in case of email cards).

To

Email recipients (in case of email cards).

Subject/Card name

Title of the card, being it the subject of an email or just the title of a manually added task.

Card status

Filter by status (ie. unread/read, draft, sent, archived, snoozed). You can select multiple statuses.

Has Tags

You can also filter boards by shared tags. You can select multiple tags.

Assigned to

You can quickly see only the cards assigned to you (or to anyone else!) within a board. You can select multiple assignees.

Received/Created

Date range in which the card was received (if an email) or created (if a manually created card).

Due date

Date range in which the card is due.

Has tasks

Filter only cards that contain subtasks.

Has notes

Filter only cards that contain notes.

Question 6

Why has Drag lost connection to my board or card?

Accepted Answer

Articles on: ⚒️ Troubleshooting

To be able to access and load shared emails to users, Drag needs certain permissions to the email owner's Gmail account. By 'email owner' we mean the user who originally received those emails.

Whether emails belong originally to a shared inbox or to an individual user, we are not able to access them (and load them on Drag) if those permissions are revoked. When this happens:

Boards linked to inboxes without permissions will stop receiving new emails in real time.
Cards from owners without permissions won't be accessible.

There are a few scenarios that lead permissions to be lost. This article explores the most common reasons why this happens and how to fix it.

1. The password has changed

This is the the most common reason. Every time you change the password of an account, that account will need to be re-authenticated in Drag.

Fixing this is easy: simply log in to the original account in Gmail, enable Drag and re-authenticate the account with the new password.

2. The email owner has been removed from the board

If a user shares their own emails on a board and then leaves (or is removed from) that board, their emails won't be accessible anymore.

To fix this, just re-invite that user to the board

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