How do I install a local version of Drag?Articles on: ⚒️ Troubleshooting
In some specific instances, from closed beta testing schemes to debugging, our team might share a local version of Drag with you. We share these local versions by sending a unique link to you with a .zip file. This article explains how to download and install a local version in your computer.
Note that, while using a local version, you will not be using our live Chrome Store version (https://chrome.google.com/webstorAlguns leitores
"Something went wrong" message when trying to access Drag's mobile appArticles on: ⚒️ Troubleshooting
Are you getting the following error message when trying to log in to Drag's mobile app?
Not a problem, this should be easy to fix.
This error message is displayed when your Google Workspace account has not granted Drag's mobile app the required permissions to connect to your account. To fix thisAlguns leitores
Drag disappeared from my Gmail 😱Chrome Extension is disabled in your Extensions pageChrome Extension is disabled in GmailYou haven't authenticated your account correctlyAnother Chrome ExtenArticles on: ⚒️ Troubleshooting
If you cannot see your Drag boards on the left side of your Gmail, a few things may have happened:
Type chrome://extensions/ in your browser to go to your Chrome Extensions list.
Check if Drag's Chrome Extension is enabled (toggle button needs to be on).
If it's disable, turAlguns leitores
How do I fix the "This app is blocked" error message?Articles on: ⚒️ Troubleshooting
Having the following message when trying to install Drag? No problem.
Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them.
In this case, all you need to do is to add Drag in your list of trusted apps.
These settings are configurable by yoAlguns leitores
Authorization Error: Error 400: admin_policy_enforced fixArticles on: ⚒️ Troubleshooting
Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps.
These settings are configurable by your Google WAlguns leitores
Drag doesn't load or is brokenArticles on: ⚒️ Troubleshooting
It's not expected behavior, but if somehow Drag doesn't load properly, follow these steps:
In your Gmail menu, select Account, then go to Security
Find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access.Poucos leitores
Why do I get "You cannot move emails that are not your own away from this shared board"?What does it mean?What if I still want to move emails to that destination board?Articles on: ⚒️ Troubleshooting
If the following message appears on the bottom left of your screen:
This means you are trying to move or drag an email to a board where the original email owner does not have access to. Our tool automatically blocks this action for privacy purposes.
Let's say you have a shared inbox "SupporPoucos leitores
"We are sorry, but you do not have access to this service" error messageArticles on: ⚒️ Troubleshooting
If, while trying to install Drag, you get the following message from Google:
Don't worry, this can be fixed in a few steps.
You need to be a Google Workspace administrator to be able to follow these steps
Login to your Google Workspace admin console (https://admin.google.com)
Why do I get "You cannot apply labels on emails that are not your own"?What should I do if I want my team to visualize the same label as me?Articles on: ⚒️ Troubleshooting
If the following message appears on the bottom left of your screen:
This means you are trying to apply your own Gmail labels to an email that is shared with you (but does not belong to you, i.e. was not originally sent to you). And this cannot be done because it violates users' privacy.
Why emails are not loading into my Google Groups board?Do I have any rules to auto-archive emails sent to this Google Group?Are the email notifications enabled for this Google Group?Is the bArticles on: ⚒️ Troubleshooting
If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following:
You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.
Some other Chrome Extensions create auto-archive rules automatically in your Gmail account upon installation. So, if you haPoucos leitores
Why has Drag lost connection to my board or card?Articles on: ⚒️ Troubleshooting
To be able to access and load shared emails to users, Drag needs certain permissions to the email owner's Gmail account. By 'email owner' we mean the user who originally received those emails.
Whether emails belong originally to a shared inbox or to an individual user, we are not able to access them (and load them on Drag) if those permissions arePoucos leitores
Why do I get the "You already have incoming emails set up for [email address] to another board" message?Articles on: ⚒️ Troubleshooting
If you landed on this page, you were probably trying to add incoming emails from a Shared Inbox to a Drag board and got the following error:
"You already have incoming emails set up for email address to another board".
Don't worry, this is easy to do 😉 and this article explains how.
Why did I get that error message?
Every time a Gmail account installs our chrome extension, a Drag board is automPoucos leitores
Why am I seeing duplicated messages in threads?Why are my messages duplicated?How do I make it stop?Articles on: ⚒️ Troubleshooting
If you come across duplicated emails in threads like the one below 👇🏻
Don't panic! There is an explanation and an easy solution for it.
First, confirm if this is your case:
The original email was sent from an external agent to your Google Group
You (or another team member)Poucos leitores
I have installed Drag Chrome Extension and nothing changed in my GmailHave you authenticated Drag?Check if Drag is enabledCheck if there is a conflict with other extensionsArticles on: ⚒️ Troubleshooting
When you install Drag and open your Gmail, our extension should trigger automatically. If nothing happens after you install the extension, try the following steps:
For Drag to function properly, you need to authenticate your account and grant us certain permissions ( here's why we need them (/en/article/why-is-authentication-requPoucos leitores
How to clear Local StorageArticles on: ⚒️ Troubleshooting
It's not usual, but in some instances, a full local storage may cause glitches in Drag.
To clear it, go to the Drag menu Advanced Developer settings and click on the bin icon next to clear cache.
Still need help? Our team will love to help at firstname.lastname@example.org.Poucos leitores
Does Drag conflict with other Extensions?Conflicting Chrome ExtensionsHow to check if you have a conflict with another extensionHow to find and manage your extensionsIf there is no conflict Articles on: ⚒️ Troubleshooting
Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches.
Below are some examples of extensions that we know that conflict with Drag. If you have any of them, please disable or delete them to improve the performance of Drag.
Contact+ for Gmail