Why is my automation not working?

Having trouble with your automations?

This article walks you through the most common reasons why automations stop working — and how to fix them.

1. The triggering account’s trial has ended

If you created your automations during a trial period, they’ll stop working once the trial expires (unless that account is upgraded to a paid plan).

✅ Solution:

Go to Drag dashboard → Billing to check your current plan, and upgrade if needed.

2. An email account in the automation isn’t part of your team subscription

Sometimes teams already have a Starter, Plus, or Pro subscription, but one of the email accounts involved in the automation (e.g. a shared inbox) isn’t actually included in the team plan.

✅ Solution:

Open your automation details page to see all email accounts involved, then go to Drag dashboard → Users to confirm they’re all part of your subscription. Add members to your subscription if necessary.

3. There might be a typo

It’s simple but common — a small typo in a condition (like sender, subject, or keyword) can break an automation.

✅ Solution:

Open your automation details page and carefully double-check each step for spelling errors or incorrect values.

4. Actions are in the wrong order

Automations run step by step. If the sequence doesn’t make logical sense, they can fail.

For example, if your automation moves a card to another board and then applies a tag that only exists in that destination board — the move action must come before the apply tag action.

✅ Solution:

Review the order of actions in your automation and rearrange them if needed.

5. Overlapping automations

Two automations acting on the same conditions can cancel each other out — for example, both trying to move the same type of card to different boards.

✅ Solution:

Find an example of an email that didn’t follow the expected automation → open the Activity tab → check if another automation was triggered for that card.

6. The automation is disabled

Automations that are turned off won’t run.

You can enable or disable your automations using the toggle buttons next to them in your automations dashboard. Note they will not run if they are disabled.

✅ Solution:

In your automations dashboard, make sure the toggle next to the automation name is switched on.

Still need help? Our team will love to help at support@dragapp.com.

Updated on: 21/10/2025

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