Why is my automation not working?
Having trouble making your automations work? This article will run you through a few common cases and how to solve them:
Has the trial ended on the account that’s triggering the automation?
If you set up your automations during the trial period for a specific account, they’ll stop working once the trial ends (unless that account is upgraded to a paid plan).
An email account used in the automation is not included in your team subscription
Another common case we see is when the team using the automation already has a Starter, Plus or Pro subscription, however, one or more of the email accounts included in the automation is not part of the team (eg. a shared inbox email account).
Check for typos
It sounds obvious but lots of users find their automations are not working simply because they mistyped one of the terms, like email sender or email subject, in their automations.
Check the order of the actions
Sometimes, automations might not work because their actions were set up in the incorrect order.
Let's say, for example, that you want an automation to move a card to another board and then apply a tag (that only exists in that destination board) to that card.
In this case, you must set up the action 'move to' necessarily before the 'apply tag' action.
Check if your automation is enabled
You can enable or disable your automations using the toggle buttons next to them in your automations dashboard. Note they will not run if they are disabled.
Check if 2 or more of your automations overlap with which other
Check if one or more automations you have overlap with each other, which will cause one of them not to work. For example, if you have 2 different automations to move the same type of cards, under the same conditions, to different boards or columns at the same time.
Still need help? Our team will love to help at support@dragapp.com.
Updated on: 15/06/2025
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