Why am I facing slowness in Gmail?
DragApp is used by thousands of teams daily, and speed and performance is a top priority of our development team.
If you experience slowness in your Gmail, it might be for causes that are beyond our control, but most fixes are quick and easy to do. Below are some potential causes of slowness and how to resolve them:
Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches.
To test if you are facing an extension conflict, try opening Drag in an incognito browser window. If Gmail work normally in incognito, then there is a conflicting extension. Here is how you can try it:
Go to the URL chrome://extensions.
In Drag extension, click on the Details button.
Enable the toggle switch to Allow in incognito. Make sure none of your other extensions have this option enabled.
Click on the Chrome settings menu (the 3 vertical dots in the top right corner of your browser) and choose New Incognito Window.
Visit Gmail in the new browser window that appears.
If Drag doesn't trigger automatically, refresh the page.
Check if Drag is working without slowness.
You can read more about conflicts with other extensions and how to deal with it here.
A full local storage can also cause slowness and glitches in some situations. To clear your local storage:
Go to the Drag menu > Settings.
Click on Developer settings.
Click on the bin icon next to Clear cache.
A corrupted Chrome profile may also cause slowness, which can be resolved by recreating your profile.
The quickest and safest way to do this is by resetting your Chrome settings back to default.
Once the reset performed, re-install the Drag Chrome Extension.
An outdated version of Google Chrome may also cause slowness and impact the performance of Drag and Gmail as a whole.
Chrome checks for new updates regularly, and when an update is available, Chrome applies it automatically when you close and reopen the browser.
However, if you haven’t closed your browser in a while, you might see a pending update message of your Chrome.
If you see an "Update", "Relaunch to update" or "Finish update" options in the upper right corner of Chrome, click it to update your browser. Then reload Gmail and check if the slowness has stopped.
You may have temporarily lost your internet connection. Refresh your Gmail tab to restore the connection.
Please contact our Support team if your slowness is not related to the cases above.
If you experience slowness in your Gmail, it might be for causes that are beyond our control, but most fixes are quick and easy to do. Below are some potential causes of slowness and how to resolve them:
Reason 1: Conflicting extensions
Some Chrome Extensions that also modify Gmail can conflict with our extension and interfere in some aspects of our user interface, causing slowness or glitches.
To test if you are facing an extension conflict, try opening Drag in an incognito browser window. If Gmail work normally in incognito, then there is a conflicting extension. Here is how you can try it:
Go to the URL chrome://extensions.
In Drag extension, click on the Details button.
Enable the toggle switch to Allow in incognito. Make sure none of your other extensions have this option enabled.
Click on the Chrome settings menu (the 3 vertical dots in the top right corner of your browser) and choose New Incognito Window.
Visit Gmail in the new browser window that appears.
If Drag doesn't trigger automatically, refresh the page.
Check if Drag is working without slowness.
You can read more about conflicts with other extensions and how to deal with it here.
Reason 2: Full local storage
A full local storage can also cause slowness and glitches in some situations. To clear your local storage:
Go to the Drag menu > Settings.
Click on Developer settings.
Click on the bin icon next to Clear cache.
Reason 3: Corrupted Chrome profile
A corrupted Chrome profile may also cause slowness, which can be resolved by recreating your profile.
The quickest and safest way to do this is by resetting your Chrome settings back to default.
Once the reset performed, re-install the Drag Chrome Extension.
Reason 4: Outdated Chrome version
An outdated version of Google Chrome may also cause slowness and impact the performance of Drag and Gmail as a whole.
Chrome checks for new updates regularly, and when an update is available, Chrome applies it automatically when you close and reopen the browser.
However, if you haven’t closed your browser in a while, you might see a pending update message of your Chrome.
If you see an "Update", "Relaunch to update" or "Finish update" options in the upper right corner of Chrome, click it to update your browser. Then reload Gmail and check if the slowness has stopped.
Reason 5: Lost or weak internet connection
You may have temporarily lost your internet connection. Refresh your Gmail tab to restore the connection.
Please contact our Support team if your slowness is not related to the cases above.
Updated on: 19/11/2024
Thank you!