How to set up an auto-responder in Drag
Automatically send a response to emails received in your shared inboxes with Drag's auto-responder rules. You can choose different criteria and triggers to define when responses are sent, as well as add delays to when responses are sent.
Drag offers a broad range of automations besides auto-responders. To read more about setting up automation rules in Drag, go to this article.
How to create an auto-responder
To create an auto-responder rule follow these steps:
- Create the shared email template that you would like to be used in the auto-response.
- Click on the menu button on the top right of your screen and select "automations".
- Click on the Create an automation red button on the top right.
- Type a name and description for the auto-responder.
- Select the option card received in the 'When' section.
- Choose the board where you want to add the auto responder.
- Select any email in the 'If' section to reply to any email that lands on the board. Or define specific email sender / receiver / subject to which you want to restrict the auto-responder.
- In the 'After' section, select if you want the auto-responder emails to go out instantly or after a delay.
- Select the option send email in the 'Then' section and define the email template to be sent.
- Click on Create.
How to enable / disable an auto-responder
You might want to disable an auto-responder temporarily without deleting it. For example, when you are out of office for a few days. To enable or disable an auto-responder, use the toggle button next to its title in the automations list.
Still need help? Our team will love to help at support@dragapp.com.
Updated on: 03/09/2024
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