What is the difference between Round Robin and Load Balancer?

Both Round Robin and Load Balancer are ways to automatically distribute assignments among a group of users.

However, there are fundamental differences between their logics:

Round Robin

Auto-assignments using Round Robin will evenly distribute cards on a cyclical basis. It basically rotates incoming conversations in the order they are received.

For example, if there are three team members on a board then:

The first conversation will be assigned to member A
The second conversation will be assigned to member B
The third conversation will be assigned to member C

And so on. The Round Robin assignment ensures the conversation load is distributed evenly among team members.

Load Balancer

On the other hand, Load Balancer auto-assignments automatically assign cards to the users with the least 'Open' or 'Pending' assigned conversations.

For example, if there are two team members on a board and:

User A has 1 conversation open and 2 pending
User B has 2 conversations open and 0 pending

Then, the next conversation will automatically be assigned to User B. The Load Balancer assignment ensures all users have the same number of open or pending conversations.


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Updated on: 28/03/2024