Question 1

How to uninstall Drag

Accepted Answer

If for some reason, you want to uninstall our Chrome Extension, follow the steps below:

Type chrome://extensions/ on your browser to open your Chrome Extension's menu and click on Remove Drag.

The step #1 only uninstalls the extension from your computer. To revoke the permissions in your account granted to Drag (recommended), follow all of the steps in this article.

In your Gmail menu, select Account, then go to Security

Go to your Gmail account, find the section Third-party apps with account access and click on Manage third-party access. Then click on Drag and Remove access.

if you have any questions, don't hesitate to contact our support team at support@dragapp.com.

Updated on: 03/08/2021

Question 2

Shared Inbox or Google Group: which one is right for me?What are Shared Inboxes and Google Groups?What is the difference between using Drag with Shared Inboxes and Google Groups?Which one is

Accepted Answer

Articles on: 🚀 Getting Started

Lots of teams come across this debate when it comes to managing team emails - Should we use Shared Inboxes or Google Groups?

The goal of this article is to support these teams in their decision on what set up to go for.

Both Shared Inboxes and Google Groups can be integrated into Drag boards.

They seem to be the same at a first glance, starting with info@, support@, etc. The biggest difference is the way they handle incoming emails.

Shared Inboxes are real inboxes (that you login with a password), and are set up as "users" in your Google Workspace account.
Google Groups work like email distribution lists. When an email is sent to a Google Group, a copy of that email is sent individually to all users inside that particular Group. Google Groups do not count as users in your Google Workspace account.

There are a few differences between using Shared Inbox or Google Groups on Drag boards.

Profile Picture

With a Shared Inbox, you can assign a profile picture to your team inbox, for example your company logo, giving a more professional look to your emails.
Google Groups do not support profile pictures. You have the options to either reply to emails from your own individual account (with your own profile picture) or send emails from th

Question 3

Using Drag as a HelpdeskHow to set up Drag as a HelpdeskHow to operate Drag as a HelpdeskPro tips

Accepted Answer

Articles on: 📖 Use Cases Tutorials

Customer support teams often use different platforms to manage incoming tickets. With Drag, you can handle these tickets (or emails) directly from Gmail. No more converting emails into tickets or tickets into Emails. This guide explains you how to turn Gmail into your new collaborative ticketing system with Drag.

Contents:

How to set up Drag as a Helpdesk

Create boards to manage incoming customer inquiries.
Categorize and organize inquiries.
Define where your replies will come from.
Define where email replies will load on Drag boards.
Turn the most used responses into shared templates.
Create automations to save you time.

How to operate Drag as a Helpdesk

Control when and by whom things are getting done.
Give context to all tickets with Drag tabs and internal chat.
Get help on replies with shared drafts.
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Question 4

How to reply to emails from a shared email address such as support@?From an Empty or Shared Inbox BoardFrom a Google Groups BoardHow to setup a default email sender?How do signatures work wh

Accepted Answer

Articles on: 🤝 Collaboration

Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@.

Click below to learn how to use this feature:

From an Empty or Shared Inbox Board.
From a Google Groups Board.
How to setup a default email sender.

In order to do that in empty or shared inbox boards, each email account in the board (including team members and / or a Shared Inbox) needs to grant permissions for others on the board to reply on their behalf.

If you do not want to allow other team members to reply as yourself, you can simply not give them the permission to do so.

To grant permissions for others to reply on your behalf (or to grant permission to a team to reply as a shared inbox email address):

Click on the menu button on the top right.

Go to Boards > Board settings.
Under Reply Permissions, turn the toggle button on to grant permission for others to reply on your behalf.
Log in to the Shared Inbox Gmail account and follow the same steps to allow yo

Question 5

Authorization Error: Error 400: admin_policy_enforced fix

Accepted Answer

Articles on: ⚒️ Troubleshooting

Having the following message when trying to install Drag? No problem. Occasionally, company settings prevent the addition of third-party apps without explicitly allowing them. In this case, all you need to do is to add Drag in your list of trusted apps.

These settings are configurable by your Google Workspace account Administrator. If you are the administrator of your Google Workspace account, follow the steps below. Otherwise, send this article to your Google Workspace administrator so they can follow the steps for you.

Click here to control which third-party and internal apps can access your Google Workspace data.
Click on "Configure new app" and select "OAuth App Name Or Client ID".

Use the following Client ID for our app: 104232899952-jds06v6th5h7b64svj1ceh4ugo2bf9p9.apps.googleusercontent.com and click on "Search".

Select the option "Trusted: can access all Google services" and click on "configure".

![](https://storage.crisp.chat/users/helpdesk/website/34926da9c0c82c00/659a90ca-cce6-4b50-b5df-27ae3d

Question 6

Why emails are not loading into my Google Groups board?Do I have any rules to auto-archive emails sent to this Google Group?Are the email notifications enabled for this Google Group?Is the b

Accepted Answer

Articles on: ⚒️ Troubleshooting

If you add a Google Groups board but notice that emails are not loading in real-time into the board like they should, check the following:

You may have a rule set up in your Gmail to auto-archive emails sent to that specific Google Group. In this case, emails won't load into the board.

Some other Chrome Extensions create auto-archive rules automatically in your Gmail account upon installation. So, if you have tried other Chrome Extensions in Gmail prior to Drag, you may have rules set up in your account even if you have not set them up yourself.
To check if this is your case:

Click on the Gmail cog button 'settings' on the top right then click on See all settings

Click on 'Filters and blocked addresses'.
Search for 'skip inbox' and check if you have any rules auto-archiving emails sent to that specific Google Group.
Remove these rules.

You need to have email notifications enabled to allow emails to load into Drag Google Groups boards. To check it:

Sign in to Google Groups.
Click My groups.
Select the Google Group facing the issue with Drag.
Under the column "Subscription", make sure the selected option is "Each Email".

![](https://storage.crisp.chat/users/helpdesk/website/8a4b55116241580/

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