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Using Drag
Learn all the ways to use Drag with our guides and frequently asked questions.
How to reply to emails from a shared email address such as support@?
Every time you use a shared board, team members in that board can reply to emails on behalf of each other or on behalf of a shared email address such as support@. Read here how to use this feature. From an Empty or Shared Inbox Board In order to do that in empty or shared inbox boards, each email address in the board (including team members and / or a Shared Inbox) needs to grant permissions for others in
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What is the difference between an Empty board, Shared Inbox and Google Groups board?
When you are creating a new board you have the option to choose between an Empty board, Shared inbox or Google Groups board. Here is the difference between them.  in Gmail?
Drag allows teams to tag emails and tasks to make it easier to categorize pieces of workflows. For example, for Customer Support teams, tags can be support level, level criticality, type of ticket (bug report / help / feature request), etc. For sales teams, it can be size of opportunity, timezone, probability, etc. It's really up to you and your team to define the best way to categorize your cards. And Drag Shared Labels are here to help. How do I manage shared tags in boards? We understand
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How do I create a Shared Inbox in Gmail with Drag?
How to add a Shared Inbox board You can add a Shared Inbox either while logged into your own individual account or from inside the Shared Inbox account itself. Below are the steps to following depending on the context.
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How do I use Google Groups integration in Drag boards?
Drag allows you to integrate Google Groups into Drag boards. It is ideal for teams that do not have real email addresses for Shared Inboxes such as support@ or info@, and instead use email aliases and distribution lists. Drag Google Groups boards replace Google Groups and stop the duplication of emails. It centralizes one single version of emails into a shared board where all relevant team members have acces
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How do I use shared drafts in Gmail?
Drag allows teams to collaborate on a draft before sending it externally. All drafts are automatically shared across all team members in that specific board. Here is everything you need to know on how to make use of shared drafts in Gmail with Drag. How do I create a new shared draft? Click inside an email. Click on reply or reply as. Start drafting a response you wa
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How do I filter a board?
You can quickly narrow down to the most relevant cards in your Drag boards in a few clicks with our filter feature. How do I apply a filter? You can filter Drag boards across up to 5 different dimensions: Keyword Type keywords that you want to be contained inside the card. For example, a special client or project you are looking for. Card Status Use this filter to see only read or unread (or both) emails in a board. This filter is only applied to emails. All tasks are con
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How do I sort (reorder) cards in a column?
You can define the order in which you see your cards within a column with Drag. How do I sort cards? There are 2 ways of doing it: Drag cards for custom sorting Simply drag emails up and down to change the order of the cards the way you want. Sort button for structured sorting For a more structured sorting, you can use our sort button that allows you to sort cards by: Custom sorting (manual) Newest first Oldest first Unread first Due date (newest) Due date (oldest
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How do I use Google Calendar integration?
Drag automatically integrates with your Google Calendar. Every time you add a due date to an email or task card, an event will be added to your Google Calendar at the respective date and time you chose. How do I add events in my Google Calendar from Drag boards? To add an event in your calendar from a Drag board, first you need to add a due date to an email or task card. To do that: From the board view Select one or more cards on their checkboxes. Click on the calendar icon on t
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How can I rename a card title?
Sometimes the subject of an email does not reflect the most important information in a Drag card, especially when it starts full of "Re:", "Fwd:", etc. For this reason, Drag allows users to edit the title of any card. Here is how to do it: Open the email in Drag Card View Click on the title of the card. An inline editing box will open. Type the new desired title and hit enter or simply leave the input field. The new title will save
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How can I share a board?
It's very simple to invite new users or remove users from boards. Follow these steps: Click on the board you want to share. Click on the Share Board with team button or on the team members avatars on the top right of the board. Type the email of the user you want to invite and click on the add button (or hit enter). ![](https://storage.crisp.chat/users/helpdesk
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How do I use Drag analytics and reports?
Drag allows you to track analytics and generate reports across all boards, to see how you and your team are performing. To see the reports, click on the Drag button on the top right of your screen and select "Reports". How it works Drag reports consist in 3 tabs: Cards, Board Activity and Leaderboard, which you can fi
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How to use email sequences, automated follow ups and custom fields?
In Drag, you can create email templates and sequences, to automate repetitive emails and follow ups. This article explains how to use it. How to create an email sequence? Email sequences can be created and edited in the same place where you can create email templates. Wh
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How do I use shared email templates?
Drag allows you to save email templates and snippets so you can send repetitive emails in seconds. And the best part - they can all be shared with team members! What is the difference between Drag email templates and Gmail email templates? If you are wondering why you should not just use the email templates feature available in Gmail, here is why: Drag email templates can be shared with team members. You can synchronize templates across an entire team, department or organisation, wi
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How do I use Email tracking?
Drag allows you to know when your emails have been read by the recipient. This article explains how to use this feature. How to track emails You can choose if you want to track emails or not. This setting can be found on the formatting bar on the compose box, when you are composing or replying to an email. Email tracking setting Click on the checkmarks icon to turn it on or off. When the checkmarks
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How do I search for an email or task?
Drag gives you the ability to search for cards (emails or tasks) in one specific board or across all of your boards. To use it, click on the search icon on the top right of any board: This will lead you to a search popup. Just type in the search box a term that you wish to search and click on search (or just hit 'enter'). A list of cards matching your criteria will appear in th
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What is the difference between filtering and sorting?
Here is the difference between filtering a board and searching for cards on boards: Filtering will show emails or task cards on their original boards and lists. It is more relevant when you want to get a specific view of a specific board. For example, you may want to filter a board by only cards assigned to you. This way, you can cut the noise and focus on what you know is your respo
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How do I create a new board?
It's very easy to create a new board. You can do in two ways. This first one is: On you Gmail sidebar menu, find "Drag Boards" and click on the '+' icon next to it Select the type of board you want to add. Click here to learn more about the board types.  a board For an Empty board or Google Groups boards, the board admin is who created the board. For Shared Inboxes, it is the Shared Inbox account (e.g. support@). If you are the board admin Go to the board to be deleted Click on the drop down menu next to the board title on the top bar
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How do I create a new card?
You can manually create new cards in Drag boards, with the same functionalities in the Drag Card View as a normal card originated by an email. It's very simple to create a card. Just follow these steps: Click on the "+" button on the top right of a column inside a board Type the card name Hit enter (or just click outside input field)
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Can I drag and drop emails into Drag boards?
Totally! You can drag and drop emails and task cards across a number of boards or folders: From Drag boards to Drag boards From Drag boards to Gmail Folders From Gmail to Drag boards You can select up to 15 emails to move at the same time from normal Gmail list to a Drag board. Just select the emails you want to move and drag them into the desired Drag board.
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What is Drag Card View?
In addition to the visual Drag boards, Drag offers several collaboration features inside each card. We call this view Drag Card View. This is how it looks: This article will walk you through how to use it. Tabs The Drag Card View is broken down into tabs. Each tab contains information in different formats. To switch between tabs, simply click on their respective names. , the first column cannot be dragged. The reason is that this is the column where new emails load automatically. To avoid having new emails loading across different columns, Drag fixes that column in its position. However, you can rename every column in your Drag boards. So, feel free to set a name that makes your board customized the way you want! 